• Worked directly with clients to discover the challenges they and their employees faced leading to increased rates of initial user acceptance of new features, and therefore fewer iterations. • Conducted extensive market research analyzing potential new markets where our intellectual property was still valid, but additional revenue streams were available to grow revenue. • Led multiple product teams and overhauled development process using agile methodologies. • Successfully increased customer satisfaction rates which led to increased sales and lightened burden on technical support team by decreasing call volume.• Led product team (5 engineers, one designer, and a QA manager) that created Stylie, a new and innovative mobile based SaaS application for Independent hair stylists, which was the first of its kind in the market. • Cut the technology expenditures, while simultaneously increasing output and customer satisfaction.

• Led effort to create a product focused culture that helped saved a newly developed attempt at a cloud-based SaaS application, which helped saved the organization.• Helped to develop a user panel that consisted of a diverse group of users who helped us prioritize features and validate our designs.• Developed user personas, maintained product backlog, and implemented user acceptance testing processes. • Created and managed the product roadmap that provided a clear vision for the product.

Was recruited by the CEO to plan, assemble a team, and manage the insourcing of the IT operations. Successfully managed the transition project, and established an operational IT department. After the transition, I oversaw the replacement of the company’s entire technology stack. This was done with cloud migrations, network replacements, office 365, new data center operations, EMC storage, VMware, and a full backup and disaster recovery suite.