Kane Scott Email & Phone Number

Homestead, Pa, Us

• Monitor and master case management tools to document reported issues/problems communicated to us via phone, email, and other communication platforms.• Designed training materials to be disturbed among external clients and internal teams.• Lead client training sessions to demonstrate the use of parking-industry software systems.• Crafted SQL queries to meet client requests and support team needs.• Experience working with internal and external APIs.• Via Looker, created client data visualizations from numerous data sources via configurable charts, tables, and reports to share insights for our clients and the internal organization’s needs.• Designed client-to-customer communications via HTML, CSS, and Twig/PHP.• Strong familiarity with AWS databases and usage of CloudWatch alerts.• Utilized Data Dog for monitoring and analysis when troubleshooting third-party integrations and general issues with the platform.• Created client parking signage and decals for various cities and private parking organizations. The process includes reading contractual agreements, pricing per contract or vendor’s quantity pricing, and minor design changes per request.• Created customizations of Passport’s Parking platform. (e.g., created zones, rates, spaces, and integrations with third parties)• Created customizations of Passport’s Enforcement platform. (e.g., Setting up officers’ handhelds, ticket issuance, managing violation types, appeals, hearings, collections, scheduling letters, and modifications on the client’s citation payments site)• Created customizations of Passport’s Permit platform. (e.g., setting up individual/group/employer permits, which includes many client-specific customizations and modifications on the client’s permit sales site.

Pittsburgh, Pennsylvania, United States

• Responsible for handling end-user computer hardware and software support questions for the global offices of the firm in a 24 X 7 environment. • Function as the primary contact for all Information Technology issues throughout the firm.• Maintain required recordkeeping, including logging calls into the HEAT database, reporting time, and others as directed.• Escalate unresolved issues to the appropriate escalation teams.• Report unusual, alarming or recurring problems to the Network Operations Center and/or Supervisor or Manager as appropriate. • Maintain working knowledge of all Firm deployed applications.• Report common issues to IT Help Desk Supervisor to facilitate long-term solutions.• Provide feedback for ongoing and maintenance of IT Help Desk database for purpose of call tracking, knowledge database creation, and statistical report generation.• Provide extended user support during computer conversions, office moves or as a result of hardware or software failures (occasionally on short notice).• Provide assistance in testing new or upgraded applications.• Reset user passwords and grace logins, and grant document access with appropriate approval.• Provide document formatting support on complex documents while preserving formats and styles already incorporated into such documents.• Provide formatting and formula support on spreadsheets created in Excel.• Provide support of rules, signatures, multiple calendars and other options in Outlook.• Provide support on Windows 10, Chrome, Internet Explorer, Skype for Business, FileSite, Intapp Time, My Time, Big Hand, Citrix, smartphones, websites, intranet, printers and computer hardware of varying configurations including PC and Mac.

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States