Provide support for the growth and quality of the dealer network; I work to assist in providing value for BRP and its dealers by cultivating a business relationship that facilitates each dealer’s growth, optimal performance, consumer experience, and success.Responsibilities:• Responsible to implement team-related and company initiatives to support the performance of the dealer network• Support sales team in evaluating performance and developing improvement strategies of current… Show more Provide support for the growth and quality of the dealer network; I work to assist in providing value for BRP and its dealers by cultivating a business relationship that facilitates each dealer’s growth, optimal performance, consumer experience, and success.Responsibilities:• Responsible to implement team-related and company initiatives to support the performance of the dealer network• Support sales team in evaluating performance and developing improvement strategies of current dealers• Implementation of dealer performance improvement through facility expansions, relocations, renovations, and consultation• Present and counsel new dealers on performance metrics such as profitability, sales, customer experience, and BRP brand representation Show less

Provide support to the entire CopperSmith brand, executive management, and business partners; collaborating with multiple key internal stakeholders to ensure superior product satisfaction, quality control, quality assurance, customer service, and logistic planning. Responsibilities:• Coordinate closely with executive management, logistics managers, vice presidents, regional sales managers, and brand ambassadors on the execution of client workshops• Serve as a central team… Show more Provide support to the entire CopperSmith brand, executive management, and business partners; collaborating with multiple key internal stakeholders to ensure superior product satisfaction, quality control, quality assurance, customer service, and logistic planning. Responsibilities:• Coordinate closely with executive management, logistics managers, vice presidents, regional sales managers, and brand ambassadors on the execution of client workshops• Serve as a central team contact for customer service, logistics strategies, and customer outreach planning• Serve as a liaison between key stakeholders and top sales producers, ensuring that overall service, communication, and overall experiences measure up with our brand values, culture, and quality standards• Create and compile reports to evaluate post-sale evaluations, monitor and track sales activity, and assist with escalated matters Show less

I worked with the service team as a Brand Specialist; I worked to solve consumer inquiries accordingly, in an organized and timely manner.Responsibilities:• Support outsource contact center personnel with tools, processes, and information to drive customer satisfaction• Ensure that customers have a positive experience; commit to meet or exceed customer expectations• Develop relationships with suppliers and customers to deliver superior service• Accountable for follow up… Show more I worked with the service team as a Brand Specialist; I worked to solve consumer inquiries accordingly, in an organized and timely manner.Responsibilities:• Support outsource contact center personnel with tools, processes, and information to drive customer satisfaction• Ensure that customers have a positive experience; commit to meet or exceed customer expectations• Develop relationships with suppliers and customers to deliver superior service• Accountable for follow up with customers to assure issues receive a timely response or resolution• Developed knowledge of CopperSmith systems (Zendesk, Magento, WWEx) Show less

I worked with the Polaris Adventures team as a Risk Specialist; working to mitigate potential liabilities and maintain compliance within the Polaris Adventures program.Responsibilities:• Meet compliance with insurance, titling, and registration for the needs of Polaris Adventures outfitters• Support legal claims with internal case review, reporting, and drive timely resolution• Manage projects, process improvement discussion, and increase efficiencies across multiple… Show more I worked with the Polaris Adventures team as a Risk Specialist; working to mitigate potential liabilities and maintain compliance within the Polaris Adventures program.Responsibilities:• Meet compliance with insurance, titling, and registration for the needs of Polaris Adventures outfitters• Support legal claims with internal case review, reporting, and drive timely resolution• Manage projects, process improvement discussion, and increase efficiencies across multiple business units• Identified and assessed common trends associated with product liability and claims of product defect Show less

I worked with the Global Product Safety team as a Project Assistant within the Safety Claims business unit; working to identify product and safety issues on vehicle types, coordinate inquires, manage work initiatives, and implement value-added process improvements to current SOPs.Responsibilities:• Support engineering with tools, processes, and information to drive appropriate resolution• Establish and maintain positive customer relationships, internally and externally•… Show more I worked with the Global Product Safety team as a Project Assistant within the Safety Claims business unit; working to identify product and safety issues on vehicle types, coordinate inquires, manage work initiatives, and implement value-added process improvements to current SOPs.Responsibilities:• Support engineering with tools, processes, and information to drive appropriate resolution• Establish and maintain positive customer relationships, internally and externally• Facilitate problem-solving, research, and resolution between Polaris and dealers• Identified and escalated urgent issues to supervisor Show less

I worked with the service team as a Resolution Specialist; I worked to solve consumer inquiries accordingly, in an organized and timely manner.Responsibilities:• Support outsource contact center personnel with tools, process and information to drive customer satisfaction• Ensure that customers have a positive experience; commit to meet or exceed customer expectations• Develop relationships with dealers and customers to deliver superior service• Accountable for follow up… Show more I worked with the service team as a Resolution Specialist; I worked to solve consumer inquiries accordingly, in an organized and timely manner.Responsibilities:• Support outsource contact center personnel with tools, process and information to drive customer satisfaction• Ensure that customers have a positive experience; commit to meet or exceed customer expectations• Develop relationships with dealers and customers to deliver superior service• Accountable for follow up with customers to assure issues receive a timely response or resolution• Developed knowledge of Polaris systems (As400, CRM, SharePoint) Show less

I worked for Pearson Brothers as a Traffic Manager; I worked to prepare the roads for seal coating, coordinate the pace of traffic on public roads, and provide safety to the general public.Responsibilities:• Responsible for making decisive decisions to keep the working crew safe and aware• Strong time management skills; used to control the pace of working crew and multiple work tasks• Increased productivity on daily road projects by increasing efficiency within the existing… Show more I worked for Pearson Brothers as a Traffic Manager; I worked to prepare the roads for seal coating, coordinate the pace of traffic on public roads, and provide safety to the general public.Responsibilities:• Responsible for making decisive decisions to keep the working crew safe and aware• Strong time management skills; used to control the pace of working crew and multiple work tasks• Increased productivity on daily road projects by increasing efficiency within the existing process Show less

I worked as a Sales Team Representative for Menards; I worked with assisting customers with finding product and explained the usability of particular product(s).Responsibilities:• identified and escalated urgent issues to supervisor• Provide customers with the ultimate buying experience• Identify issues with the product(s); inventory levels and purchase history