Kanika Singh Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

- Represented the firm in various conferences, supporting a diverse set of employees. Researched andcompleted various award applications and ensured that the firm was showcased in the best light basedon internal and external initiatives.- Worked closely with the Office of General Counsel to identify the impact of regulatory changes on the Firm.

Chicago, Illinois, United States

• Develops, implements, and analyzes metrics that support firm wide talent, development and inclusion strategy.
• Critically interprets results and identifies themes, develops preliminary conclusions and recommendations, and assists in the preparation of leadership-level briefings.
• Utilizes strong project management, business acumen, customer service, and communication skills to develop collaborative relationships with colleagues, key HR Partners, lawyers and clients.
• Refines and evolves reporting and upgrades technology needed to improve the efficiency of regular reports including progress against department goals.
• Identifies key data points needed to accurately assess gaps and impact across the TD&I team.
• Manages the D&I Coordinators responsible for data collection and reporting.

Chicago, Illinois, United States

 Oversees LMS application’s development and maintenance Analyze and present the training evaluation data for the lawyers and the business professionals Define the project scope, goals and deliverables in collaboration with management and LMS vendor Elicit, analyze and document scope and requirements in the form of user cases Manage and communicate the.

Memphis, Tennessee

• Worked on Agile work frame on software development project.
• Responsible for PI events, Daily Agile events and iteration based planning.
• Lead multiple projects related to rating and pricing Globally.
• Managed updates and changes with rating and pricing application.
• Executed rate change 2018 midyear and 2019 Jan.
• Team contact for Quality Driven Management.

Memphis TN

• Manage and monitor the Cook (Finance)Lab.
• Help students with any challenges while completing Bloomberg certification.

Greater Memphis Area

• Worked on Agile work frame on software development project.
• Lead team of IT interns executing application interface movement from mainframe to cloud.
• Created training material for the new application created by the team.
• Won best Intern directors award and QDM award.

Gurgaon, India

• Managed team for 5 people responsible to train new hire and upskill existing employee.
• Supervised the team to create new processes and implement changes to the existing processes due to regulatory requirement (FDCPA, etc.) in debt collection industry.
• Collaborated with 7 different departments for continuous operational improvement.
• Hired suitable candidates as per operational requirements.
• Planned and executed training new hire and upskilling programs for about 500employees a month.
• Create and present monthly and quarterly performance review for the department tosenior managers and directors.

Gurgaon, India

• Migrated 66 seater complaints process from the UK to Philippines. The first UKbusiness ever to function in the Philippines. Worked in UK and Philippines forsmooth transition.
• Designed and developed process to communicate with customer on phone, chat oremail/ mails to create financial statement.
• Audited credit card process for operational, regulatory and other risks for UK andIreland.
• Hired suitable candidates as per operational requirements.
• Training lead for new hire and upskill existing employees as per project and regulatoryrequirements.
• Lead customer complaint process for Credit Card Insurance.

Msit, Information Technology

Master Of Business Administration (M.B.A.), International Business, A

Activities and Societies: Indian Student Association

Pgdbm, Customer Service Management

Bachelor'S Degree, Business/Commerce, General