Kimberly Morris Email & Phone Number

Aurora, Co, Us

Remote

Onboard loans and review loan documents to servicing counterparts in a timely and highly precise manner.Field all borrower relation servicing requests while maintaining the highest level of customer service, confidentiality and integrity.Keep documents organized and itemized in both internal drive and proprietary systems.Manage tax and hazard insurance monitoring.Develop regular reporting to servicing team members on operational results.Report on data drive performance indicators to management to effectively manage and improve operational and financial results.Help develop and maintain the operation reporting packages.Responsible for accurate and timely processing of loan related post-closing items.Process loan requests including payoff, modifications, buyouts, repurchases, and partial claims.Review and approve loan modifications, loan transfers and loan recasting requests.Confirm all required investor and government reporting is completed as required.Ensure sub servicer is maintaining exemplary customer experience measures and servicing loans in accordance with regulatory, agency and insurer guidelines.Perform quality assurance reviews on sub servicer servicing functions and transactions as defined by internal policy and procedures. is maintaining exemplary customer experience measures and servicing loans in accordance with regulatory, agency and insurer guidelines. Perform quality assurance reviews on sub servicer servicing functions and transactions as defined by internal policy and procedures.

Atlanta, Georgia

Kept meticulous records of all correspondence with residents, vendors and property ownersStrong Emphasis on digital communication (Email, Property Meld and Rent Manager)Schedule viewing appointments with potential tenantsChecked rental eligibility by following company verification processEscalated critical issues to Director of Operations to ensure immediate resolutionSettle tenant, vendor and property owner conflicts in the most effective manner possibleAnswered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problemsHandle all security deposit claims and property owner close outs. Send claims to collectionsSchedule and follow up on all maintenance work orders with contracted vendorsMeet work order goals to close out 90% of requests per weekVendor bill payment processing and house bill processing. Accounts Payable and Accounts Receivable File and follow up on eviction proceedings with assigned CountyProcess rental payments and obtain primary financial data for property accounting recordsPrepare and deliver notices to residents and property ownersAssume escalation duties in absence of Director of OperationsFollow policies and procedures and comply with Fair Housing, State and Federal lawsSpecial projects and other responsibilities as assignedCreated and updated marketing materials for properties. Assist in marketing activities as needed

Atlanta, Georgia

Oversee all management and leasing activities at multiple property locations (4-60 units). Currently 400+ units for both Residential and Commercial propertiesStrong Emphasis on digital communication (QuickBooks, Microsoft Office, PowerPoint, Outlook Email, AppFolio and Rently)Part of a team focused on maximizing the return for multiple property ownersEnsure all work order and repair requests are processed in a timely fashion by the assigned maintenance technicianEnforce property and associations' rules and regulationsAbility to maintain rapport with tenants after move-inAbility to multitask and prioritize in a scattered site settingAssist Director of Operations with preparation of weekly and monthly reports and advertise marketing programs.Review/approve all rental applications and lease forms for accuracy/compliance with resident and company policy.Be responsible for property case management functions (AR, cash receipts)Keep documentation of all resident correspondence in resident files and communicates and resident related problems and suggestions to the Regional Manager.Maintain good relations with residents through quality customer service.Handle property emergencies.Manage onsite teams, set work schedules, supervise work performed by contractorsAssist Director of Operations with special projects and administrative tasks

Kennesaw, Georgia

Refer loans to Foreclosure; input borrower information, general clerical duties, mail documents to attorneysMonitor timelines of the foreclosure to ensure compliance with investor guidelinesMonitor SCRA violations, Loss Mitigation and Bankruptcy filings that impact foreclosurePrepare bidding instructions, payoff and reinstatement quotes, facilitate coverage for mediationsMinimize losses through management of attorneys to ensure Foreclosure process is consistently progressingCoordinate special projects and reporting to keep processes currentAssist cash department with payoff/reinstatement payments and refunds. Disburse appropriately to accountRemained above 95% in compliance with all document processing and FC reviewCross trained experience assisting with Bankruptcy and Loss Mitigation filings

Georgia

Identify key information within a request for medical records for processing of release of information from incoming requestsAccurately enter information contained within a request for medical records into systems for further processing.Verify request is HIPAA compliantAccurately classify the request and enter relevant information into CIOX systemsMaintain a high level of discretion and security with regards to Protected Health InformationConsistently meet requests entered per hour standardsComply with established guidelines and timeframes, other tasks and duties as assigned, assist other department ROI needs

Greater San Diego Area

Enter requests for company purchases of goods, supplies and materials in accordance with policy and staff needs Conduct full quality control review of judgment affidavitsDraft and review proper Judgment Figures and Financial BreakdownsMinimize losses through management of attorneys to ensure Foreclosure process is consistently progressingReceive and apply borrower check payments for payment plans to be applied to accountCoordinate special projects and reporting to keep processes currentRemained above 95% in compliance with document processing

Carlsbad, California

Receive written prescription or refill requests and verify that information is complete and accurateEstablish or maintain patient profiles, including lists of medications taken by individual patientsPrepare and process medical insurance claim forms and recordsProvide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputesSupervise the work of office to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problemsResolve customer complaints and answer customers' questions regarding policies, procedures and account resolution

Murrieta, California

Receive payments and post amounts paid to customer accountsArrange for debt repayment or establish repayment schedules, based on customers' financial situationsContact insurance companies to check on status of claims payments and write appeal letters for denial on claimsExamine eyes, using observation, instruments and pharmaceutical agents, to determine visual acuity and perception, focus and coordination and to diagnose diseases and other abnormalities such as glaucoma or color blindnessEducate and counsel patients on contact lens care, visual hygiene, lighting arrangements and safety factorsProvide vision therapy and low vision rehabilitation

San Diego, California

Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loansObtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial informationExplain to customers the different types of loans and credit options that are available, as well as the terms of those servicesReview loan agreements to ensure that they are complete and accurate according to policyTrain new employees