• Analyzing the SOW and architecting the solutions as per the SOW• Prepare the Customer Specific Runbook/Playbook that would be followed for the Cutovers/Migrations and Lift and Shift Projects• Conducting Architecture Design Reviews (Windows, Network)with the Project Team• Actively participate in co-Ordination with the Consulting Project Team for System Integration Testing and UAT Testing• Testing and strictly adhere to the Project Deliverable timelines• Troubleshoot and Investigate issues found in the UAT and SIT phase and provide customer centric solutions.• Performance Benchmarking and Review• Pro-Active Problem Management Analysis • Root Cause Analysis for Critical and High Incidents and implement Preventive Actions to avoid recurrence.• Conduct Mock Cutovers in Private Cloud and on Azure ,documenting the issues and fixing the same.• Develop Proof of Concept ideas, demonstrate and Implement• Implementing the Best Practices across the Solutions• Develop, QA Checklists and Script for Application Validations and testing• Monitor and Validate Application deployments and Upgrades• Work with Security Team for identifying potential Security Vulnerabilities using Pen testing etc. and implementing solutions for our customers• Impact Assessment on Applications for Infra changes (Windows/network)

• Providing 24/7 Support for Business Critical Mcafee Applications• Managing incidents and tickets of Various Priorities (High,Medium, and Critical)• Perform the Upgrade and Deploy operations on Dev, Test and Production• Good Exposure in the installation, configuration and administration of Windows, IIS 7.0,7.5,8, 8.5• Log Parser tool-based log analysis• Providing the RCA for Critical Incidents• Installing and Managing Renewal of SSL Certs• Troubleshooting web service-related issues using SOAP UI and web service Studio• Preparing Upgrade/Migration Runbook and Cutover Plans• Analyzing and Troubleshooting IIS logs and API Logs• IIS debug diagnostic tool-based crash /error analysis• IIS performance tuning and security auditing

• Worked on the Order Processing Project• Handling of Special Deals, Rebates and Promotions in an Order compliant way• Handling internal and External Customers of HP• Handling customer calls