22 years of Onboarding, Customer Relationship Management, Customer Success, Product Adoption, Customer Retention, Customer Expansion, Data Analysis, Collaboration, Training Administration, HR administration, Client training, Transport, Logistics and Event management, Library management experience with 19 years in Information Technology sector and over 3 years in Accounting and BPO operations.Proven experience in customer success or account management.Strong interpersonal and communication skills.Ability to build rapport and trust with customers.Excellent problem-solving and analytical skills.Strong organizational and time management skills.Experience in Training employees in various Microsoft Office products both internal and external to Organization.Hiring consultants and handling payrollsExpertise in wide range of functions – Training and Logistics management, Library management, Client visits and Hospitality management, Purchase to payment process, Transport Management, Road Shows, Internal events, Data Analysis and interpretation, Accounts finalization, Office administration, competency development, BPO processOrganized and managed many org-level events like Microsoft Certification Drives, Microsoft Technical Seminars, Road Shows and Promotional eventsGood communication, team, managerial and interpersonal skills.Quick learner of business processes & thirst for new technologies.Ability to be an effective team lead, coordinator and team player.