• Lead implement and operate infrastructure tooling solutions across a large and diverse enterprise , including configuration, administration, patch management and day to day operations. • Drive operations & administration of Tools like Tanium / Nagios / Splunk / SolarWinds /Net Brain• Lead vulnerability assessment processes and activities related to infrastructure vulnerability scanning, risk analysis , prioritizing results , and coordinating the remediation across Lines of Business• Direct and build (staff, train, mentor and maintain employee skill levels) the Tooling Operations team that troubleshoots and monitors the infrastructure • Develop and mature Tools operation processes scoped to 20+ tools. Determine root cause of recurring issues and communicate impacts appropriately to internal customers• Developed "Single Pane of Glass" management strategy by consolidating various monitoring tools using Splunk & ITSI. • Responsible for projects, working with business partners and client to develop the Command Center platform strategy as well as defining overall implementation needs and ensuring successful integration.Achievements:• Lead the Splunk Implementation (40 Indexers, 10 Search heads, 12 Heavy forwarders) for Enterprise infrastructure Monitoring covering 12K servers, Security monitoring with 50+ data sources & implemented 25 ITSI dashboards for business lines.• Setup COE for Enterprise Release Management & Patching with Tanium as solution. Improved Vulnerability

• Manage 24/7 Data Center operations process for Client – Visteon,US. Deliver seamless end-to-end Data Center services including provisioning of all core infrastructures services (network, storage, compute)• Strategic interface with partners for Data Center IT strategy development, service management, risk management and vendor relationship management.• Analysis of RFPs & align project requirements as per client business needs. Managed ISO 20k, 27k & SOX audit compliance for Wipro.• Own cost center management, report budget compliance, manage end to end PO work flow, support invoice processing and report cost liquidation summary.Achievements:• Successfully managed to reduce service costs, increased KPI to high rates of lead time fulfillment. Highly increased customer satisfaction, based on commitment and understanding of customer’ business needs. USD 60K annual cost saves through DC consolidation and through offshore support implementation,

• Manage Major (extreme or exceptional) Incidents and notifications to the customer and handle any customer enquiries, issues, requests or requirements during and post incident.• Single point of contact for all planned events - Change Management of Data Center Infrastructure & customer setup.• Planning and forecasting in terms of Resource allocation, Prioritization of work to meet operational delivery.• Drive monthly /quarterly / yearly business reviews with senior stakeholders through data driven indicators.• Monitoring the effectiveness of Incident/ Problem/ Change management and making recommendations for improvement documentation. Achievements:• Handled TL9000, ISO 27001, ISO 20000-1, ISO 14000, ISAE/SSAE audits for Data Center without NC’s.

• Support in maintaining Configuration Database Management system / Asset management system in enabling inventory reports.• Reviewing and auditing the process towards continuous improvement.• Conduct BIA assessment, work with team to define critical time sensitive systems and business functions • Design, develop, and document Business Continuity and Disaster Recovery PlansAchievements:• Lead the first ever Business continuity / Disaster Recovery exercise for JPMC

• Onsite Administration task handling as per request by customer / Internal / Business at Technology at agreed level of SLA.. Managing service delivery operations, feasibility consulting and capacity management (Designing Floor Layouts, allocating server hall space)• Lead data center risk assessment as a service is to identify obstacles and recommend solutions for redundant, fault-tolerant network & support infrastructure for mission critical environments.• Handled ISO 9000(QMS), ISO 27000(ISMS) & ISO 20000(ITSM) audits at Chennai IDC whereby adhering to ITSM standards in Data center environment. Have been the “Management Representative” for the audits.• Coordinate with internal technical teams for provisioning all managed services (IP allocation, switch administration, Internet Bandwidth configuration, System admin support, Antivirus, Backup, monitoring, etc.,)

• Onsite Administration task handling as per request by customer / Internal / Business at Technology at agreed level of SLA.. Managing service delivery operations, feasibility consulting and capacity management