Kapil Gera Email & Phone Number

United Arab Emirates

Achieved a remarkable increase in average revenue growth of 130% per month through strategic pricing approaches and effective collaboration with clients and the principal airline, Implemented initiatives resulting in exponential revenue growth, exceeding industry benchmarks, and driving overall business success.Managed sales and operations for US Bangla airline at DXB and SHJ stations, optimizing revenue through the implementation of a strategic pricing approach in collaboration with clients and the principal airline.Specialized in handling unique services, including the transportation of human remains for local customers and managing courier services contracted with a multinational corporation.Proficient in Calogi System, ensuring seamless coordination with Sharjah Airport Services Warehouse.Cultivated and managed customer relationships, enhancing business operations and delivering value-added services to new clients.Set and achieved sales goals directed by management, with a focus on forecasting sales volume for existing and prospective clients.Ensured operational/sales excellence and efficiency in the region.Pricing, Procurement, Trading, RFQ’s for Trading business INIDA & UAE.Conducted market research and competitor analysis to identify new business opportunities and stay ahead of industry trends.Managed a portfolio of key accounts, consistently exceeding sales targets and fostering long-term client relationships.Collaborated cross-functionally with marketing and product teams to launch successful product campaigns, increasing brand visibility and market share.

India

Customer Service Excellence:Joined the company as a Customer Service Executive in 2015, providing exceptional service and establishing a strong foundation in customer relations.Rapid Career Advancement:Recognized for outstanding performance, promoted to Senior Customer Service Executive within one year, demonstrating leadership and proficiency in customer engagement.Sales Leadership:Elevated to the role of Senior Sales Executive, contributing to increased sales and revenue by implementing effective sales strategies and fostering key client relationships.Achievement of Sales Targets:Consistently surpassed sales targets, achieving a remarkable 200% sales growth, showcasing a results-oriented approach and dedication to exceeding organizational goals.Leadership and Management:Progressed to the position of Assistant Manager, showcasing leadership skills in managing teams and overseeing day-to-day operations.Global Cargo Operations Expertise:Successfully managed sales and operations for online carriers such as Air Asia X, Sichuan Airlines, Go Air, China Southern, and Garuda Indonesia Charter flights.Efficient Offline Carrier Management:Handled offline carriers, including Latam Cargo, Vietnam Airlines, Royal Air Morac, and Brussels Cargo, ensuring seamless operations and high customer satisfaction.Strategic Relationship Building:Cultivated and maintained strong relationships with key airlines, including SQ, VS, LH, SV, and EY, resulting in significant revenue generation for offline products.Regulatory Compliance and Global Collaboration:Demonstrated expertise in over 120 IATA regulations, collaborating with 40 Sub Agents, and proficiently handling various cargo sectors globally, including the US, America, West Africa, Europe, Far East, Australia, and New Zealand.Cargo Reservation Systems Proficiency:Utilized extensive knowledge of Cargo reservation systems, including CARGO SPOT, LMS, I CAP, and TANG, to streamline the processes.

New Delhi, Delhi, India

Associated with Lufthansa Cargo AG and handling warehouse & ramp management Preparing Reports and to submit the result to concern department monitoring and supervising processes & activities for the organization.Mail conversation with customers or concern departments regarding booking, handling and tracing.Addressed queries related to tracing and booking requests by comprehending & reverting on the same.