Accenture Intelligent Cloud and Infrastructure Operations | Infrastructure Engineering | Digital Workplace Operations | Datacenter & Cloud Infra Automation | Service Delivery

- Driving SLAs, Metrices and KPIs coupled with automation, innovation and analytics.- Leading cloud infrastructure delivery (IaaS & PaaS), Hybrid Cloud through cross technology administration (OS, databases, Middleware).- Enabling effective Implementation of DevOps best practices, optimizing configuration management.- Holding cross functional stake holder engagements with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of systems to meet business demands.- Managing knowledge transfer, hiring and training of team including operational managers, technical leads, SME’s and support resources.- Increased efficiency and service availability by identifying issues in the client environment and designing a focused approach of reorganizing resources, tools and processes to solve the problems.- Spearheading service improvements to reduce incidents leading to increased customer satisfaction and reduced downtime.- Enabling CCI improvements by optimizing cost to serve and restructuring FTEs realized via automation delivery.- Leading with Innovation and analytical bend of mind.