Kapil Mehra

Kapil Mehra Email and Phone Number

Retired
Kapil Mehra's Location
Healdsburg, California, United States, United States
Kapil Mehra's Contact Details

Kapil Mehra personal email

n/a
About Kapil Mehra

Kapil Mehra is a Retired.

Kapil Mehra's Current Company Details

Retired
Kapil Mehra Work Experience Details
  • Microsoft
    Director, Sales Enablement
    Microsoft Mar 2017 - Apr 2019
    San Francisco Bay Area
    • Partner Strategy and Alliances• Organizational Change Management • Marketing and Social engagement • Digital Transformation• Growth Mindset
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  • Microsoft
    Director, Enterprise Services
    Microsoft Feb 2012 - Mar 2017
    Irving, Tx
    Led an Enterprise Services practice chartered with guiding Microsoft's most strategic customers through Digital Transformation. • Accountable for driving customer business outcomes powered by cutting-edge Microsoft and Partner technologies including Artificial Intelligence, Augmented Reality and Cloud based services. • Deliver strategy consulting, project implementation and full lifecycle support to drive customer success with disruptive technology.• Drive internal education and public events on Digital Transformation as well as high performance through mindfulness and intentional career development.
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  • Microsoft Corporation
    Senior Lead Program Manager
    Microsoft Corporation Sep 2008 - Feb 2012
    Irving, Tx
    Led a team of high performing Supportability Program Managers to deliver product quality and service experience improvements for Microsoft’s platform customer base. Improved the overall customer experience and reduced global support incidents and average time to issue resolution for top issues. • Leveraged customer experience insights to influence key product and resource decisions via the Windows Server Redzone process for top customer issues. This process included regular reviews with Microsoft Server Product Group executive leadership and all associated feature teams.• Drove a cultural shift to approach Redzone issues from a cross-product customer experience perspective instead of a siloed feature and root-cause focused approach. This led to major customer experience improvements for scenarios including identity management in the cloud, user interface workflows and the user logon experience.• Helped establish the Redzone process and executive reviews for Microsoft Azure which resulted in standardized product group engagement and a running list of top issues and action plans to improve the customer experience.
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  • Microsoft
    Platforms Beta Support Lead
    Microsoft Mar 2007 - Aug 2008
    Irving, Tx
    Served as the Platforms Beta Support Team Lead for the Windows Server 2008 beta resulting in a successful Technology Adoption Program (TAP) with excellent product improvement and customer feedback results. • Led a team of beta support engineers and program managers to engage Microsoft’s global TAP customers through production deployments of beta server platform technology. Established feedback loops to drive hundreds of product quality and relevance improvements ahead of Release To Manufacturing (RTM). Established customer engagement models, operational processes and quality governance for the team. • Piloted onsite TAP customer engagements out of the Enterprise Engineering Center (EEC) in Redmond that were mainstreamed as a recurring best practice for all campus visits. Hosted customer executives and technology leaders during EEC visits and TAP events.• Helped lead creation of Windows Server 2008 technical training for the Microsoft field. Led “train the trainer” sessions at Microsoft and Partner sites in the US, Asia, Europe and South America with excellent feedback. Implemented a US based beta immersion program for visiting tech leads from Asia and Europe to grow capabilities around customer issue resolution, scenario reproduction, content/training development and bug reporting.
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  • Microsoft
    Service Delivery Lead
    Microsoft Nov 2003 - Feb 2007
    Irving, Tx
    Selected as the first Partner Technical Lead for an Enterprise Platforms Support outsourcing pilot. Led a ten-fold expansion of staff capacity to mainstream after a successful pilot while more than doubling average monthly Customer Satisfaction quality results.• Helped select and on-board a core team of Technical Support Leads across the US. The team hired, trained and maintained a staff count of over 100 support engineers across 4 sites.• Planned and delegated strategic projects involving talent development, customer satisfaction improvement, knowledge measurement and partner portal creation. Led business reviews with outsourcer and Microsoft management to ensure continuous improvement. Drove cross-group collaboration across specialties to encourage uniformity as needed and to share best practices. • Participated in multiple large public engagements (100+ audience) and on-site enterprise customer engagements in addition to core responsibilities. This included guest speaking at public TechNet Briefing events, architecture design workshops, education sessions and crisis resolution in hot customer environments.
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  • Microsoft
    Support Engineer
    Microsoft Jul 2002 - Oct 2003
    Irving, Tx
    Provided technical support to corporate information systems professionals and consultants. Regularly achieved one of the best customer satisfaction and operational metrics-based results across all engineers in the US.• Provided essential phone and e-mail support for Microsoft platform technologies to enterprises.• Trained and mentored new support engineers; created internal and public technical content.• Specialized in platforms technologies including Identity Management, Active Directory, Security, Public Key Infrastructure, and Disaster Recovery.
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  • Brandeis University
    Technology Consultant
    Brandeis University Nov 1997 - May 2002
    Waltham, Ma
    Provided overall information technology consulting to the Heller Graduate School including the introduction of new solutions to address the school's evolving IT needs. • Drove remediation of software, hardware and network related issues. Documented technical and process solutions in an in-house knowledge base. Helped manage and train IT staff.• Executed projects to enhance IT Services including security and functional profile customization by user persona (students, researchers, faculty etc.), remote machine deployment automation, disaster recovery improvement, security improvement and operational process improvement.• Owned full lifecyle from setup to retirement for IT infrastructure including domain controllers, web servers, file servers and application servers. Optimized server performance and security.
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Kapil Mehra Skills

Cloud Computing Enterprise Software Microsoft Technologies Saas Windows Azure Software Project Management Agile Project Management Windows Security Vendor Management Sharepoint Agile Methodologies Software Development Requirements Analysis Partner Management System Deployment Active Directory Virtualization Windows Server Disaster Recovery Microsoft Azure Software As A Service Change Management Microsoft Products

Kapil Mehra Education Details

Frequently Asked Questions about Kapil Mehra

What is Kapil Mehra's role at the current company?

Kapil Mehra's current role is Retired.

What is Kapil Mehra's email address?

Kapil Mehra's email address is ka****@****oft.com

What schools did Kapil Mehra attend?

Kapil Mehra attended Brandeis University.

What are some of Kapil Mehra's interests?

Kapil Mehra has interest in Health.

What skills is Kapil Mehra known for?

Kapil Mehra has skills like Cloud Computing, Enterprise Software, Microsoft Technologies, Saas, Windows Azure, Software Project Management, Agile Project Management, Windows, Security, Vendor Management, Sharepoint, Agile Methodologies.

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