Christopher Kapsalis Email & Phone Number

Auburn, WA

• Batch and on-line development and testing support for large scale telecommunications billing system housing over 10 million subscribers.
• Developed and analyzed financial data extracts and reports.
• Developed and implemented testing standards and trained other team members.
• Competently made effective use of tools available to troubleshoot and resolve issues, while coordinating resolution efforts between various IS teams and individual members.
• Provided consultation services to clients at their site. Interfaced with development staff to provide problem management and project implementation.
• Managed and supported numerous custom developed Lotus Notes databases, serving both team members and customers via web-enabled front-end.

• ARHD
• Co-managed university residence hall housing 800-1000 students. Supervised staff of 20 Resident Assistants (5 directly). Co-sponsored student activities club. Served as Judicial Officer. Provided student development &.
• Managed front desk staff- oversaw daily operations (check-ins, check-outs, room reservations, crisis management). Liaison to recurring client representatives. Provided Invoicing services for all accounts.RA:
• Responsible for building a positive community on floor of 50 students and within the entire hall of up to 1000 students. Assisted residents with both personal and academic concerns. Served as a resource and/or liaison.

• Monitored and supported daily operations of cashier and customer service staff.
• Processed weekly payroll, daily cash receipts, and deposits. Maintained filing system.
• Developed and provided daily, weekly, and ad hoc report services to management staff.
• Provided reconciliation of bills of lading for incoming and outgoing shipments.
• Managed office supply inventories.