Consumer Lending Supervisor
CurrentManaged associates including interviewing, scheduling, training, and developing. Underwriter for secured, unsecured, and credit cards Skillful in reviewing business and personal tax returns, paystubs, and buyers’ ordersEffectively, respectfully, and efficiently resolved member’s needs, issues, comments, and challenges Developed new policies and procedures to increase efficiency and maintain a positive environment Implemented new policies and procedures to increase efficiency… Show more Managed associates including interviewing, scheduling, training, and developing. Underwriter for secured, unsecured, and credit cards Skillful in reviewing business and personal tax returns, paystubs, and buyers’ ordersEffectively, respectfully, and efficiently resolved member’s needs, issues, comments, and challenges Developed new policies and procedures to increase efficiency and maintain a positive environment Implemented new policies and procedures to increase efficiency and maintain a positive environmentBuilt and maintained strong personal/business relationships through community involvement and interactionBuilt strong relationships with other department heads to achieve exceptional results and service through constant inter-departmental communication and associate engagementDirected and established service standards for the team to ensure quality of serviceMet and exceeded goals on all cross sells and charge offs Administered monthly and yearly performance reviewsDirected monthly team meetings, huddles to increase team building and to increase overall productivity Show less
