Answer customer inquiries and provide customers with account information.Perform account transactions including opening accounts processing transfers, withdrawals and deposits.Maintaining service standards for quality customer service, turnaround time, accuracy and follow-upAuthorize service fee refunds within company guidelines.Cross-sell loan and deposit products and other services to new and existing customers.Promotes use of self service functions such as online and mobile banking.Provides input to management on workflow issues, patterns and improvements.Listen to customers, understand their needs, and resolve customer issues.Completed daily reports and paperwork for customer accounts in a timely manner.

Completed multiple training on marketing strategy and real estate practices.Showed houses to potential buyers.Assisted with administrative preparation for residential closing documents.

One of 3 selected by peers to lead a team of students in the initial development and management of a coffee shop for the Orleans Jr./Sr. High School.

Responsible for accurate money handling, efficiently and accurately processed customer check-out including cash, check and credit cards.Qualified to count and balance cash registers with accuracy and supervise end of shift cash register balancing and safe storage of cash.Tracked monthly sales and set goals.Surpassed sales targets and met business objectives by motivating team members and promoting products.Utilized exceptional customer service skills and sales techniques to increase store credit card applications surpassing corporate goals.Encourage and advise retail employees to meet sales goals and implement sales strategies.Provided exceptional customer service, resulting in an increase in customer loyalty.Established improved daily operating procedures to ensure that the store was clean, well-stocked, and well-organized.Completed daily paperwork and computer entry in a timely manner as directed by senior management.Assisted senior management with team member recruitment, hiring, and training.Maintained a high-quality brand image exposure in accordance with corporate standards.