Kara Watters Email & Phone Number

Melbourne, Victoria, Australia

- Partner with the Online Training Manager to map out and construct training plans, curriculums and schedules.- Select training methods appropriate to job tasks being trained.- Gather feedback from trainees after each cycle.- Support the Training and Development Manager with development of new department employees and upskilling current Service Centre employees with different job tasks.- Training offshore teams.- Provide flexible training options, both in person and… Show more - Partner with the Online Training Manager to map out and construct training plans, curriculums and schedules.- Select training methods appropriate to job tasks being trained.- Gather feedback from trainees after each cycle.- Support the Training and Development Manager with development of new department employees and upskilling current Service Centre employees with different job tasks.- Training offshore teams.- Provide flexible training options, both in person and remotely.- Create tailored training content which is fluid and updated regularly. Show less

Melbourne, Victoria, Australia

- Airline Queue management – Galileo - Email Queue management- Ticketing- Voluntary and involuntary ticket reissues- Outbound communications with customers via phone - Administrative task associated to cancellation or change request, airline, and hotel bookings. - Interact with third party suppliers and offshore teams via phone, email or chat associated to customer enquiries- Achievement of operational, customer satisfaction and individual KPIs

Mount Waverley, Victoria, Australia

- Customer service with a large emphasis on sales- Consistent repeat business

Braybrook, Victoria, Australia

- High pressure sales environment- Fast rapport building and customer service

Melbourne, Victoria, Australia