Kara Crosgrove Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Tempe, Arizona, United States

• Effectively increased monthly price of penthouse unit from $9,500 to $15,000 per month through value realization and strategic influence – the unit currently has a 4-group waitlist• Increased occupancy from 80% to 88% within 3 weeks • Leverage vendor relationships to deliver Tier 1 experience to prospects and customers• Supervise contracted vendor services, establishing effective working relationships with software vendors, 3rd party contractors, health & safety officials, and civic organizations.• Implement business plan to shift tenant demographic from student housing to luxury professional, evangelizing and influencing the local community to build competitive credibility within the Class A Luxury market• Identify and correct physical and fiscal risks to minimize exposure and losses while delivering first-class customer service• Leverage internal and external industry networks to influence C-Level decisions• Guide regional management on local legal/compliance requirements

Scottsdale, Arizona, United States

Assistant Manager of Operations Highlights [July 2018 - April 2021]:• Evaluated and/or aided in the implementation of real estate industry software vendors, including: Yardi, Resman, RealPage, On-Site, Maxleases, Salesforce, Dwell, Pay Your Rent, Henri, and Rent Café• Heavily influenced several projects, including new software evaluation/implementation, operational programs, and training collateral for 50+ Class A Luxury properties• Led a team of leasing sales specialists, training them in: touring, securing leases, day-to-day operations, and lead follow-up best practices, securing $1Million in monthly rental revenue for the first time in Mark Taylor history• Executed weekly and monthly financial reporting for things like month-end accounting, petty cash statements, etc., as well as processing all rental payments, deposits, notices, and resident relations.• Consistently kept delinquency of less than .005% of the GPR• Worked with senior leadership to maximize renewal increase rates up to and over 10%• Oversaw systematic parking lot capital project while maintaining quality of life for 1,000+ tenants• Participated in 360 LEADERS training program over the course of 2 years, training new team members throughout several sister properties• Amid COVID-19 Pandemic, worked closely with executive leadership to exceed Net Operating Income 2020 budget projections when local competitors declined in revenueLeasing Consultant Highlights [February 2016 - July 2018]:• Lead acquisition and retention, utilizing competitive CRM and Marketing tools • Demonstrated features and benefits of the community by actively touring units, amenities, and knowledge of the competitive landscape to secure record-breaking leasing rates• Promoted and maintained Tier 1 customer service through quick follow through, responsive leadership, and expert relationship building• Processed documentation to ensure accurate bookkeeping, reporting, and compliance

Mesa, Arizona

• Studied appraisal reports to advise sellers on effective pricing practices for maximized revenue attainment• Managed an average of 50+ equity listings and 20+ short sale listings each month, closing an average of 30 per month• Used real estate industry knowledge to aid all clients end-to-end through their home selling and/or short sales processes• Fielded inbound leads from buyer’s agents and effectively answered questions to obtain offers, maximizing revenue for my sellers• Maintained all databases to reflect new listings, closings, and company revenue. • Coordinated photography vendor relationships and enlisted new-age drone technology when warranted

Phoenix, Arizona

• Established customer relationships and continually nurtured leads to move forward through the marketing funnel for top producing Retail team• Created and processed commercial tenant contracts and obtained marketing collateral• Responded to inbound inquiries regarding agent availability, listings, transfers, and billing• Identified customer needs and scheduled appointments on behalf of the agents to nurture revenue attainment• Provided efficient and administrative support to all levels of professionals• Coordinated activities, meetings, and office gatherings• Provided prompt, accurate, and friendly customer service• Maintained database of all client information for company

Real Estate License, Real Estate

B.A, Psychology