Kara Diliberto Email & Phone Number

Greater San Diego Area

Greater San Diego Area

• Responsible for daily billing of electricity charges for customers of a community choice aggregation (CCA) program in northern California.• Monitor customer billing onto the local utility statements and resolve billing issues to ensure proper invoicing to customers. • Liaison between the CCA and their call center, contracted by Noble. Maintain customer service scripting and provide guidance for escalated issues.

Irvine, California

• Managed the development of Microsoft Dynamics CRM 2011 for Lynx support call center• Continuous development of functional business processes within the Lynx Group of Companies

Jiaxing, Zhejiang, China

• Maintain inventory database for project-based business.• Review Bills of Material prior to production.• Audit purchases to ensure accurate pricing and required quantities.• Establish Sales Prices in accordance with transfer pricing agreements.

Greater San Diego Area

• Analyze customer commodity pricing in accordance with customer contracts.• Attention to detail uncovered numerous mistakes that saved money for the company or customers.• Effectively communicated any anomalous pricing and the financial impact of mistakes to management.

Phoenix, Az

• Managed 8-12 team members in the Bankcard Accounting and Operations department. • Mentored and coached team members to improve their individual job performance by identifying areas of opportunity and creating action plans to implement changes.• Researched outstanding chargeback rejects on a monthly basis and reported back to Financial Accounting department. Consistently resolved 90% of outstanding items within two weeks.

Greater Minneapolis-St. Paul Area

• Facilitated and lead corporate training programs for Bankcard Accounting & Operations teams. • Coordinated e-Learning training in preparation of upgraded software for Target Financial Services.

Greater Minneapolis-St. Paul Area

• Processed weekly A/P vendor invoices and payments, bi-weekly in-house payroll, tax deposits and quarterly tax forms. • Reconciled balance sheet accounts and prepared journal entries. • Process government grant billing information.• Generate monthly accounts receivable invoices.• Assisted with preparation of annual agency budget of $3,000,000.• Transitioned payroll from manual checks to direct deposit.

Professional Certificate, Accounting

B.S., Kinesiology

Activities and Societies: Crew