• Performed A/B experimentation analyzing the impact of two-way messaging on patient reschedule rate; presented findings to customer and provided recommendations to improve reschedule rate by 50%]• Created measurement strategy around effectiveness of messaging templates; presented results to senior leadership and metrics were adopted into company KPIs• Developed tool for the Sales department identifying upsell opportunities using clustering analysis• Drove awareness of key metrics and understanding of core products by routinely presenting data insights at company-wide meetings• Analyzed client usage of a new automated chat tool and supported Product with a framework for prioritizing improvements based on use-cases identified in analysis

• Applied techniques such as survival analysis and topic modeling to understand how Google users engage with written content versus phone support, and used results to optimize issue-specific user support investments• Designed, executed, and analyzed A/B experiments testing effectiveness of video content in the Google Help Center, and applied learnings to provide better user support at lower cost• Developed measurement strategy for operations supporting Google users on social media platforms; built and scaled dashboards to track KPIs

• Developed monthly reporting tool for a customer with over $600M in annual energy spend; synthesized millions of data points into high level, actionable metrics• Provided outlier detection and portfolio-wide energy analysis for a national hospitality company with over 700 locations; created tool providing client automated monthly benchmarking results• Modeled the effect of weather on energy consumption using R and provided customers insight into locations with anomalous energy usage patterns• Perform ad-hoc analysis and tasks from the report delivery teams, and generate products and tools using SQL, Excel, and R to turn data into insight• Review product design with other analysts and the customer, present analysis results and new algorithm concepts in technical meetings• Apply data visualization strategies in Tableau to build concise, effective dashboards communicating high-level energy trending information to Executives

Diverse experience in technical facilitation support, cost and schedule analysis, process improvement, and project planning and risk management. Involved in projects with federal and state government agencies and the private sector. Experience includes developing project plans, estimates, and schedules in accordance with project requirements.