Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.

-Work with coworkers to set debt collection strategies.-Lead the debt collection process for assigned customers.-Contact customers by phone to recover a debt.-Keep detailed notes and records of all communications and actions.-Answer questions customers have about billing statements.-Negotiate partial repayments and payment plans when possible.-Update the account status when the debt has been paid.-Investigate billing errors and disputes and follow up with customers.-Send necessary paperwork to customers and credit bureaus promptly.-Maintain confidentiality and the utmost discretion.-Use debt collection software, skip tracing software, and public records databases.-Comply with all federal, state, and local laws and regulations as well as company policies.

-Hire & train new employees-Create weekly schedules and maintain monthly payroll budget-Uphold company standards of operation, policies, and cleanliness-Manage monthly spending budget-Drive team to meet and exceed sales goals-Calculate damages and shoplifting into monthly P & L-Maintain efficient levels of inventory, placing orders, and logging invoices

- Operate heavy-duty trucks and trailers to and from dedicated accounts.- Inspect vehicle to confirm in proper working condition & meets D.O.T. & company standards.- Manage time efficiently & maintain accurate electronic logs.- Maintain positive relationships with dedicated customers by ensuring safe and timely product delivery.

- Supervised staff of up to seven employees.- Organized and maintained an efficient system of storage, inventory recording, product receiving, and order placement.- Responsible for daily store operations, from sales to HR, training, loss prevention, scheduling, and payroll.

- Supervised staff of seven employees.- Organized and maintained an efficient system of storage, inventory recording, product receiving & order placement.

- Supervised staff of 20 employees.- Organized & maintained an efficient system of storage, inventory recording, product receiving & order placement.- Conducted regular performance evaluations of existing employees.- Performed routine building inspections and communication with vendors & servicemen to correct any found issues.- Arranged & hosted special events and private showings. Resolved technical issues with projectors.