- Assist clients (hotels) worldwide to understand complex business scenarios they face and provide solutions to handle such scenarios.- Assist clients in optimizing their revenues using revenue management software (IDeaS RMS).- Analyze data from client systems to check for accuracy of forecasts.- Make necessary adjustments to the forecasts when appropriate, using tools available.- Resolve any business issues for the client including questions on business practices, system… Show more - Assist clients (hotels) worldwide to understand complex business scenarios they face and provide solutions to handle such scenarios.- Assist clients in optimizing their revenues using revenue management software (IDeaS RMS).- Analyze data from client systems to check for accuracy of forecasts.- Make necessary adjustments to the forecasts when appropriate, using tools available.- Resolve any business issues for the client including questions on business practices, system configuration, and system usage and monitoring.Interacts directly with clients via appropriate method- Interacts and supports the Client Relationship Manager-Documentation of new processes and update existing documentation to keep it updated. Show less

Responsible for assessing and improving levels of customer service and focus by leading and supporting the Front Office Team.Responsible for Room Controls and making sure the maximum numbers of rooms are sold per day. Making sure that the average daily rate is maintained. Conducting training for all front office staff as Room Controller. Responsible for allocating manning, duties and responsibilities to the team. Making sure the credit limit for all in house guests is… Show more Responsible for assessing and improving levels of customer service and focus by leading and supporting the Front Office Team.Responsible for Room Controls and making sure the maximum numbers of rooms are sold per day. Making sure that the average daily rate is maintained. Conducting training for all front office staff as Room Controller. Responsible for allocating manning, duties and responsibilities to the team. Making sure the credit limit for all in house guests is maintained.Conducted training of all Front Office staff Team Leader.Supervision and control of the Bell Desk, Car Valets, Doormen, Airport Representatives & Reservations.Set up the complete reservation department & processes of the same. Assisted in the installation & configuration of Opera.Also handled commissioning and contractor account reconciliation. Show less

•Responsible for assessing and improving levels of customer service and focus by leading and supporting the Front Office & Reservation team.•Assisted in the installation & configuration of Delphi, the group sales & catering software. Also, installation of Medallia, the online guest feedback system. Assisted in implementing the standard operating procedures & formats.•Working in close co-ordination with senior management, Guest Service Team & Sales & Marketing.•Am part of the… Show more •Responsible for assessing and improving levels of customer service and focus by leading and supporting the Front Office & Reservation team.•Assisted in the installation & configuration of Delphi, the group sales & catering software. Also, installation of Medallia, the online guest feedback system. Assisted in implementing the standard operating procedures & formats.•Working in close co-ordination with senior management, Guest Service Team & Sales & Marketing.•Am part of the transition team from Ista to Hyatt.•Responsible for all opera configuration, also month end reporting and submissions.•Responsible for uploading all room packages to salesforce, also for Inventory & Daily Price Statistic Management.•Am the Gold Passport Manager, the guest recognition program of the brand.•As the certified departmental trainer, am responsible for the departmental and also each individual’s training needs.•I have been a part of the pre-opening team assisted in setting up of the department and the budgeting & forecasting for the first year of operation.•Conducted training of all Front Office staff as coordinator. •Supervision and control of the Bell Desk, Car Valets, Doormen, Airport Representatives & Reservations.•Set up the complete reservation department & processes of the same. Assisted in the installation & configuration of Opera.•Also handled commissioning and contractor account reconciliations.•Room allocation as per guest preferences.•Ensuring smooth functionality of check in, check outs, billing, guest requests & guest recognition.•Taking care of reservations and groups.•Reservations report making.•Assisted in setting up the department and their procedures.•Taking check-ins, check outs, guests requests, cashiering, concierge and guest services.•Night Audit and report filing. Show less

•I have been a part of the pre-opening team assisted in setting up of the department and the budgeting & forecasting for the first year of operation.•Conducted training of all Front Office staff as coordinator. •Supervision and control of the Bell Desk, Car Valets, Doormen, Airport Representatives & Reservations.•Set up the complete reservation department & processes of the same. Assisted in the installation & configuration of Opera.•Also handled commissioning and contractor… Show more •I have been a part of the pre-opening team assisted in setting up of the department and the budgeting & forecasting for the first year of operation.•Conducted training of all Front Office staff as coordinator. •Supervision and control of the Bell Desk, Car Valets, Doormen, Airport Representatives & Reservations.•Set up the complete reservation department & processes of the same. Assisted in the installation & configuration of Opera.•Also handled commissioning and contractor account reconciliations.•Room allocation as per guest preferences.•Ensuring smooth functionality of check in, check outs, billing, guest requests & guest recognition.•Taking care of reservations and groups.•Reservations report making. •Was a part of the pre – opening team.•Assisted in setting up the department and their procedures.•Taking check-ins, check outs, guests requests, cashiering, concierge and guest services.•Night Audit and report filing. Show less

•I have been a part of the pre-opening team assisted in setting up of the department and the budgeting & forecasting for the first year of operation.•Conducted training of all Front Office staff as coordinator. •Supervision and control of the Bell Desk, Car Valets, Doormen, Airport Representatives & Reservations.•Set up the complete reservation department & processes of the same. Assisted in the installation & configuration of Opera.•Also handled commissioning and contractor… Show more •I have been a part of the pre-opening team assisted in setting up of the department and the budgeting & forecasting for the first year of operation.•Conducted training of all Front Office staff as coordinator. •Supervision and control of the Bell Desk, Car Valets, Doormen, Airport Representatives & Reservations.•Set up the complete reservation department & processes of the same. Assisted in the installation & configuration of Opera.•Also handled commissioning and contractor account reconciliations.•Room allocation as per guest preferences.•Ensuring smooth functionality of check in, check outs, billing, guest requests & guest recognition.•Taking care of reservations and groups.•Reservations report making. •Was a part of the pre – opening team.•Assisted in setting up the department and their procedures.•Taking check-ins, check outs, guests requests, cashiering, concierge and guest services.•Night Audit and report filing. Show less

•I have been a part of the pre-opening team assisted in setting up of the department and the budgeting & forecasting for the first year of operation.•Conducted training of all Front Office staff as coordinator. •Supervision and control of the Bell Desk, Car Valets, Doormen, Airport Representatives & Reservations.•Set up the complete reservation department & processes of the same. Assisted in the installation & configuration of Opera.•Also handled commissioning and contractor… Show more •I have been a part of the pre-opening team assisted in setting up of the department and the budgeting & forecasting for the first year of operation.•Conducted training of all Front Office staff as coordinator. •Supervision and control of the Bell Desk, Car Valets, Doormen, Airport Representatives & Reservations.•Set up the complete reservation department & processes of the same. Assisted in the installation & configuration of Opera.•Also handled commissioning and contractor account reconciliations.•Room allocation as per guest preferences.•Ensuring smooth functionality of check in, check outs, billing, guest requests & guest recognition.•Taking care of reservations and groups.•Reservations report making.•Was a part of the pre – opening team.•Assisted in setting up the department and their procedures.•Taking check-ins, check outs, guests requests, cashiering, concierge and guest services.•Night Audit and report filing Show less