Karan D. Email & Phone Number

Toronto, Ontario, Canada

Toronto

Toronto, Ontario, Canada

• Lead product strategy for pickup automation which includes smart lockers and towers that enable customers to pick up their BOPIS orders without store staff involvement
• Facilitated the strategy to install BOPIS lockers to 500+ stores. These lockers varied in size from 8ft to 36ft in size and have more than 1 million orders picked from them annually
• Lead the RFP processes to explore new solutions like outdoor lockers
• Managed vendor relations to ensure ongoing delivery and orchestrate strategic innovation
• Collaborated with cross functional stakeholders like IT, store operations, store planning, procurement, digital, etc. to deliver on new features and enhancements

Toronto, Ontario, Canada

• Worked on the program to transform business operations from an existing (in house) to new (vendor run) warehouse
• Lead end to end solution for building a B2B ordering solution catered to Pubs & Bars, Embassies and Special Occasions with fulfilment from the new warehouse
• Collaborated with Architects, System Analysts, Business Function (finance, logistics, operations, etc.) to finalize the product specs and solution

Bengaluru Area, India

The Retail Consultancy provides business advisory and thought leadership to clients across geographies. I helped retail clients cultivate & enhance their digital strategy. Select projects supported:- eCommerce Re-Platforming: Managed the eCommerce re-platforming initiative for a leading South American retailer to improve customer experience, optimize.

Bangalore, Karnataka, India

• Drove product roadmap to support web stores for 15+ leading retail brands (like Mothercare, H&M, Debenhams, etc.) in 6+ regions
• Responsible for managing the product throughout the product lifecycle; Delivery using Scrum framework
• Defined processes to manage 20,000+ online products and managed inventory processes like one to one/min
• Orchestrated cross functional workshops with merchandizing, content, finance, warehouse, logistics, IT & store operationsto build Omni-channel propositions
• Presentation of business cases for functionalities like order amendment, bundled products, in store pick, returnmanagement, etc.; Optimized warehouse operations to reduce manpower need by ~50%
• Active participant to deliver yearly SEO plan with revenue target of above $3.5 millionAchievements – Supported web stores with annual revenue of $12 million+; Launched webstore for leading retailer dealing in kid's.

Noida Area, India

• Key Highlights:Project 1 - Launching web store for a leading cosmetic retailer:
• Successfully delivered the implementation (within 5 months) of Responsive Website on Magento platform - http://www.thebodyshop.ru/
• Stakeholder Management – Within client project; managed the expectations of various client teams like Site Merchandisers, Brand team, Business Solutions team and the Project Management Office to elicit their business.
• Enabled solutions to increase number of monthly orders and average basket size
• Helped design user journeys to increase unique visitors to site and reduce bounce rate for mobile, tablet & desktop by involving SEO principles and site design best practices
• Liaised and mediated with clients to deliver product functionalities based on effort agreed in the fixed bid contractProject 2 - Launching the B2B web store for a Fortune 500 (in top ten) manufacturing giant:

Hyderabad, India

• Key highlights:
• Designing processes to enhance the business operations for a multi million dollar COE (centre of excellence).
• Devising a measurable KPP model for the middle and senior management
• Organizing monthly town halls to address 200+ associates
• Orchestrating margin optimization plans to increase bottom line
• Bid management – RFP/RFI management, identifying stakeholders and coordinating them all to ensure a successful proposal

Bangalore

• Worked in sales & marketing domain in Bangalore and Pondicherry. The project title was "Assessment of opportunity for higher priced strong beer at Rs. 58/- per bottle and consumers of which brands are likely to shift.
• Developed customer and consumer survey & conducted market research to gather insights
• Covered entire Pondicherry market (250+ outlets) to capture voice of customers through survey created
• Formulated ideas based on primary & secondary research and sales data numbers; used (cluster analysis) for analyzing dataAchievements - Awarded Pre Placement Offer (PPO) for the role of Area Sales Manager in Bangalore.

Noida Area, India

• Managed L1/L2 support for mainframe systems for automobile client
• Helped with capacity planning based on ticket forecasting
• Led a team of 5 members to ensure smooth functioning of the mainframe batch jobs
• Orchestrated cross functional calls on sales close day
• Led the impact analysis for change management initiatives to be rolled on production environment
• Checked batch jobs, set their schedules and apprised regarding system improvement every month end to ensure higher automation and less incidents

Master Of Business Administration (Mba), Marketing/Marketing Management, Systems

Activities and Societies: Member of Marketing Association of XIMB

Master Of Business Administration (Mba), Business Administration And Management, General

Completed a trimester in IESEG School of Management, Lille , France. Took courses in marketing, systems and general management.

Bachelor Of Technology (B.Tech.), Electrical, Electronics And Communications Engineering

Education record

Education record