• Collected, analyzed, developed, documented, and communicated business strategy requirements• Offer home and auto insurance product solutions to the clients, delivering legendary experiences and trusted needs-based advice• Contributed to the business short-and long-term planning sessions and provided input (from a business perspective) to ensure understanding of business goals and direction• Delivering outstanding inbound/outbound advice and service and/ sales support to moderately to highly complex transactions related to financial products and services to provide complete and correct solutions the first time• Took on the account manager role to assist with customer service responsibilities in the office• Headed Compliance, Sales, and LEI (Legendary Customer Experience Index) SME position within the team and helped the team in improving sales, compliance, and customer experience on an overall basis• Generated ID-8 Idea for the company to improvise business management and received so many votes and support from colleagues• Adhere to all policies and procedures and maintain a culture and operation of risk management

• Worked with the Ministry of Health on an application to manage COVID-19 vaccination management• Worked on software designed on Salesforce and ticketing tools including Remedy, Service Now, and JIRA• Working with Active Directory, Office 365, VPNs, and all the hardware-related issues• Collect contact and information from users, open new or update existing tickets; respond to user requests to investigate and resolve hardware and software problems• Classify and categorize incidents; prioritize problems to ensure timely resolution either through first-tier support or assignment to Tier 2 or Tier 3 through the established escalation system• Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met by established service level agreements

• Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues• Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced• Diagnose and resolve technical problems encountered by customers• Consult internal software, tools, and guides, to research customer issues and implement solutions• Document customer records with a log of problems and solutions for use by other Technical Support Representatives.• Deliver exceptional customer experience while staying within our support scope guidelines• Educate customers in realizing the full benefit of the client’s products and services and look for opportunities to improve our business and elevate customer experiences• Promote and sell the features, advantages, and benefits of client products and services to our customers• Employ time management and multi-tasking skills to maintain high service levels• Thoroughly document customer interactions and escalate potential service issues• Identify opportunities to improve customer service levels• Provide feedback to leadership teams to improve the environment

• Negotiating, planning, and assisting consumers with correct payment resolutions on one or multiple credit card accounts including Consumer and Business accounts• Researching and answering questions regarding account status; assisting as a personal financial advisor over the phone and ownership of fiduciary responsibility for the client• Administrating financial assessments and ensuring paperwork is prepared correctly for the best positive consumer experience• Continually delivering positive and difficult messages, personalizing every call, while multi-tasking and navigating through multiple pages and accurately documenting each consumer’s situation• Initiating consumer negotiations for debt recovery through phone and generating around 100-120 outbound and inbound calls a day, and ranking among the top 5 percentile for performance• Informing consumers of outstanding balances while attempting to collect payments, reviewing, and verifying consumer account information• Performing financial assessments on consumer and business accounts and then placing them in the appropriate program for debt repayment• Conducting payment transactions electronically and negotiating payment arrangements for consumers on their accounts within FDCPA guidelines and thereafter documenting them• Using skip trace when needed to find additional consumer contact information and to collect on delinquent accounts• Providing timely, efficient, courteous, and respectful customer service by trying to provide an apt solution to a problem or escalating them to the appropriate department• Manage all clients’ queries on financial issues, administer the effective resolution of all customer complaints• Follow up on delinquent accounts and forward irreconcilable accounts for collector action• Provide support to clients by proffering solutions to address financial objectives• Analyzing accounts, interpreting summaries, and implementing an agreed plan to manage client portfolios

• Understand the Implementation of Android Apps• Understand converting Android apps into iOS apps• Build an e-reader app• Build an app consisting of database management • Build an app with having Android pay option• Design an app with having music player in it