As a Drayage Operations Manager, I am responsible for ensuring the smooth and efficient movement of containers from ports to their destinations. My role revolves around optimizing logistics, resolving challenges, and maintaining strong relationships with our logistics partners.Key Responsibilities:Oversee daily drayage operations, including scheduling, dispatching, and tracking shipments.Collaborate with drivers, port authorities, and vendors to optimize routes and minimize delays.Resolve operational challenges such as delays and equipment issues to ensure smooth logistics flow.Monitor and analyze performance metrics to improve efficiency and reduce costs.Ensure compliance with transportation regulations, safety standards, and environmental laws.Build strong relationships with trucking companies, port authorities, and other logistics partners.Manage the maintenance and scheduling of drayage equipment and vehicles for optimal operation.

As a Technical Customer Support Representative at GoDaddy, I deliver exceptional support to customers, helping them resolve technical issues with web hosting, domain management, email, and website performance.Key Responsibilities:Troubleshoot and resolve issues related to domains, hosting, email, and website performance.Provide expert guidance on GoDaddy’s products and services.Collaborate with internal teams to efficiently resolve complex technical problems.Explain technical concepts clearly to customers.Ensure excellent customer service and maintain positive interactions.Monitor and track customer cases for timely resolution and follow-up.Identify and report recurring issues for internal investigation and improvement.