Karan Mohan Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

1. Provided exceptional customer support services for a leading Smart Phones and Computers company, demonstrating expert knowledge of products and services.2. Collaborated with cross-functional teams to escalate and resolve complex customer issues, fostering a seamless and positive customer experience.3. Employed strong communication skills to convey technical information in a clear and accessible manner, enhancing customer understanding and confidence in the resolution process.4… Show more 1. Provided exceptional customer support services for a leading Smart Phones and Computers company, demonstrating expert knowledge of products and services.2. Collaborated with cross-functional teams to escalate and resolve complex customer issues, fostering a seamless and positive customer experience.3. Employed strong communication skills to convey technical information in a clear and accessible manner, enhancing customer understanding and confidence in the resolution process.4. Managed simultaneous support responsibilities across three distinct areas: iOS, macOS, and Apple billing, showcasing versatility and expertise in a multi-platform environment.5. Maintained up-to-date knowledge of Apple products, software updates, and billing processes to deliver accurate and timely solutions to user inquiries.6. Collaborated with cross-functional teams to streamline communication and issue resolution, contributing to a cohesive and efficient support operation.7. Recognized for the ability to prioritize and manage competing demands, consistently meeting or exceeding performance targets in each support area.8. Spearheaded the onboarding process for newly hired employees, delivering comprehensive support sessions on company processes and workflow. Show less

Gurgaon, India

1. Led and contributed to the success of the Cross-Selling Project at American Express, focusing on optimizing operational efficiency for Credit Card Sales, insurance lead generation, and cross-sales initiatives.2. Managed concurrent responsibilities in two key projects, overseeing the operational aspects of Amex Credit Card Sales and Amex Card Protection Plan Sales with a keen eye for detail.3. Played a pivotal role in generating high-quality insurance leads through efficient… Show more 1. Led and contributed to the success of the Cross-Selling Project at American Express, focusing on optimizing operational efficiency for Credit Card Sales, insurance lead generation, and cross-sales initiatives.2. Managed concurrent responsibilities in two key projects, overseeing the operational aspects of Amex Credit Card Sales and Amex Card Protection Plan Sales with a keen eye for detail.3. Played a pivotal role in generating high-quality insurance leads through efficient operational processes, contributing significantly to insurance sales growth. Show less

Bachelor Of Arts - Ba

Senior Secondary