Working closely with business stakeholders, solution architects and development teams to investigate and identify the best solution to address the pain points of the business.• Gathered and documented detailed requirements to support solution design, business systems andprocesses.• Ensure the overall objectives of project are met within timelines and budget.• Documenting the business requirement document (BRD) and other relevant documents.• Working with business stakeholders… Show more Working closely with business stakeholders, solution architects and development teams to investigate and identify the best solution to address the pain points of the business.• Gathered and documented detailed requirements to support solution design, business systems andprocesses.• Ensure the overall objectives of project are met within timelines and budget.• Documenting the business requirement document (BRD) and other relevant documents.• Working with business stakeholders to document project vision and project’s scope related to Returnsmanagement solution through Order status portal.• Conduct Daily Scrum, Sprint Planning, Sprint Review and Retrospective.• Interacting with the customers for identifying and freezing the requirements as per the agreed SOW and thereafter take ownership and assign the task within the team.• Lead a team and streamlined the support process for the client.• Conduct daily Scrum calls and weekly one on one session with the onsite/offshore team members.• Attend and handle escalation calls and make sure to Provide the resolution/root cause analysis for the high priority incident.• Managed critical applications in Honeywell Manufacturing plant for smooth 24x7 operations resulting in approx. $1 million daily revenue.• Experienced in Waterfall and Agile framework with good communication skills.• Ensure agreed business SLA by making sure the team resolves the incident within the agreed businesstimeline.• Developing and supporting BCP plans for business-critical applications. Show less

• Installation and configuration of Telephony software on user’s desktop and laptop.• Perform data backups and disaster recovery operations.• Conduct tests and perform security and quality controls and remediate in case of any vulnerability.• Supervise and lead team of other Engineers in the group.• Work on enhancement requests, discuss with Customers for requirement clarifications, prepare status reports, conduct and attend meetings with the client

• L1 VOIP troubleshooting.• Consultant for telephony applications integrated with PC.• Handling telecom requests/incidents submitted by Helpdesk/BU Admins/ Users and following till resolution.• Representing our Team to Daily conference calls of daily work review/escalations with the business client.• Handling escalations from Users. Educating user with Telephony applications/features.• Co-ordinate and schedule technicians for physical phone installation/moves/troubleshooting… Show more • L1 VOIP troubleshooting.• Consultant for telephony applications integrated with PC.• Handling telecom requests/incidents submitted by Helpdesk/BU Admins/ Users and following till resolution.• Representing our Team to Daily conference calls of daily work review/escalations with the business client.• Handling escalations from Users. Educating user with Telephony applications/features.• Co-ordinate and schedule technicians for physical phone installation/moves/troubleshooting with external vendors.• Daily system health and maintenance tasks.• Supervise and lead team of other Engineers in the group. Show less

• L1 VOIP troubleshooting.• Consultant for telephony applications integrated with PC.• Handling telecom requests/incidents submitted by Helpdesk/BU Admins/ Users and following till resolution.• Representing our Team to Daily conference calls of daily work review/escalations with the business client.• Handling escalations from Users. Educating user with Telephony applications/features.• Co-ordinate and schedule technicians for physical phone installation/moves/troubleshooting… Show more • L1 VOIP troubleshooting.• Consultant for telephony applications integrated with PC.• Handling telecom requests/incidents submitted by Helpdesk/BU Admins/ Users and following till resolution.• Representing our Team to Daily conference calls of daily work review/escalations with the business client.• Handling escalations from Users. Educating user with Telephony applications/features.• Co-ordinate and schedule technicians for physical phone installation/moves/troubleshooting with external vendors.• Daily system health and maintenance tasks.• Supervise and lead team of other Engineers in the group. Show less

• L1 VOIP troubleshooting.• Consultant for telephony applications integrated with PC.• Handling telecom requests/incidents submitted by Helpdesk/BU Admins/ Users and following till resolution.• Representing our Team to Daily conference calls of daily work review/escalations with the business client.• Handling escalations from Users. Educating user with Telephony applications/features.• Co-ordinate and schedule technicians for physical phone installation/moves/troubleshooting… Show more • L1 VOIP troubleshooting.• Consultant for telephony applications integrated with PC.• Handling telecom requests/incidents submitted by Helpdesk/BU Admins/ Users and following till resolution.• Representing our Team to Daily conference calls of daily work review/escalations with the business client.• Handling escalations from Users. Educating user with Telephony applications/features.• Co-ordinate and schedule technicians for physical phone installation/moves/troubleshooting with external vendors.• Daily system health and maintenance tasks.• Supervise and lead team of other Engineers in the group. Show less

•Attending the calls of customers in USA with Dell System having technical issues.•Responsibilities included troubleshooting of Dell System, sale of Dell products and maintaining the record of the customers.