My role revolves around a genuine passion for helping people and delivering exceptional service. I bring a high level of confidence to my position, drawing on my skills and expertise in facilities management.I take an active role in overseeing maintenance and service management, ensuring that all aspects of our physical infrastructure and cleaning operations are managed to the highest standards of quality and care.Approachability is key to my leadership style. I strive to foster an environment where individuals feel comfortable reaching out with any questions or concerns. Whether it’s related to hard or soft services in facilities management, feel free to connect with me—I’m here to help.

• Engaging with local constituents and maintaining long-term relationships through local events, phone calls, monthly newsletters and personalized messages • Collaborating with multi-disciplinary teams from Vic Roads and the City of Casey Council to resolve constituent queries• Cold calling prospective volunteers and constituents to compose a team of highly motivated individuals for door-knocking campaigns in October 2017 • Campaigning and following up on phone calls to tackle objections and complaints of local constituents and spread awareness of facilities available in the local area for solving problems• Facilitating press release events to raise constituent awareness of the member of parliament and the services he offers to the community• Organising community events to assist constituents including non-English speaking migrants with their inquiries• Utilising Hindi and Punjabi dialects to assist non-English speaking Indian migrants with their queries

-Achievements• Achieved a total of 150 leads individually at the Herald Sun Home Show weekend in August 2016• Improved customer acquisition by 30% through conducting face to face lead generation campaigns in over 10 metropolitan suburbs• Exceeded daily, weekly and monthly KPI’s on a consistent basis achieving over 100 leads per month-Responsibilities• Successfully identified 8 distinct customer groups and developed products and marketing material specific to their needs. • Conducting one-on-one and follow up interviews with potential and existing clients to collect data in order to tailor services according to their needs• Facilitating weekly sales and marketing coaching sessions to ensure team members were provided with the latest updates and had the skills to serve the needs of our customers• Identifying market trends and customer preferences based on data collected through customer interviews and utilizing the information to inform marketing strategies

• Cultivating relationships with small and medium enterprises, utilizing the collected information and credit scoring to present clients with appropriate loan products• Collaborating with collections to identify clients with a high probability of default and engaging with these clients to explore potentials ways to assist them• Assessing customer records and earnings and savings data to recommend credit plans based on purchases and payment history• Collating required financial data and reports for SME firms to help clients with financial planning and budgeting• Maintaining financial statement records of SME firms for compliance and audit to all agreed requirements