Spirit is a genuine alternative to the NBN. Our Super Fast Internet is available in some of Australia’s most iconic buildings – both residential and commercial – including Southport Central Towers, Eureka Tower, BHP House and the Medibank Centre.Account Management for corporate clients focusing on increase in revenue and retention. Developed strong relationships with customer executives, OC & building managers, managed sales pipeline, negotiated contracts, and served as primary point of escalation for account issues• Understand the requirements of clients assigned to me and developing plans for the development of each client.•Prepare proposals with comprehensive product description, quotations / pricing and contracts for clients in accordance to their business needs.• Keep the client updated on new products/services offered by Spirit Network that may help on Client’s future plans.• Conduct monthly account reviews and meetings to ensure optimum service level and ensure accomplishment of strategic sales goals.• Address all customer concerns resolving each within 24-48 hours.• Coordinate the involvement of personnel of other departments, including management, support, and service resources, to ensure account objectives and clients’ expectations are met efficiently and timely• Report generation on a daily and monthly basis for tasks done as needed.

Identify and develop new business opportunities from new and existing corporate clients, in order to achieve revenue targets. Liaise across the business to ensure an optimum level of customer service and promote the organisation as the preferred telecommunications provider. Maintain daily sales reports using SalesForce, complete all on-going business documentation, and attend training and weekly and monthly sales meetings.• Achieved over $1.1M in revenue in the three months since commencement.• Consistently complete all customer life cycle activities and opportunities when assigned.• Developed product and service knowledge of Sales Force system.• Built strong relationships with existing teams, which has enabled the provision of strategic solutions to meet customer business objectives and assisted in closing sales.

I report to the State Manager and currently manage, motivate and mentor 50 staff at Samsung's HighPoint Store. I am concurrently responsible for all Telstra interface across Australia and act as their key Samsung liaison point of contact. Additionally, I conduct end-to-end sales team training at a number of satellite branches to ensure they achieve customer service and business development KPIs. I also ensure the application of all Samsung operational procedures and that visual merchandising guidelines are maintained.I have successfully driven outstanding results; achieving record sales through in-depth coaching and employee engagement and by developing a strong sales focus, promoting a benefit-orientated sales approach and securing a high level of individual commitment to team goals .

In this role I provided on-going support for a range of 100 SME clients, monitoring their accounts, managing contracts and renewals, and providing solutions across fixed phones, mobiles, broadband, cloud and IP based products, PABX phone systems and services. I also managed the trouble shooting of account issues, organised for installations and maximised opportunities for clients to update their technology, increase efficiency and optimise their services. I successfully established productive on-going relationships with my clients through proactive and creative problem-solving including multi-site solutions.

I initially led a sales team of four at the Highpoint Shopping Centre store before being given responsibility for managing six franchised stores across Metro Melbourne with a total of 16 staff. I recruited, trained and led the staff in the achievement of personal and store sale KPIs for the sale of Optus and Virgin telecommunications products. I conducted staff training on product knowledge, sales skills and excellence in customer service and managed performance appraisal including developing recommendations to the franchisee on individual achievement rewards. I supervised all store merchandising and presentation; inventory management including ordering stock from four suppliers and store administration including cashiering, EFTPOS machine control, daily banking, store security and sales reports. Upon joining Telechoice I exceeded personal and store sales targets within one month of commencement and consistently achieved monthly key performance indicators for store administration.

In this role I reported to the State Manager, managing five sales staff on alternating shifts. I led the sales team in the achievement of sales targets by reviewing and implementing monthly sales strategies. I trained staff in product knowledge and conducted product merchandising, POS maintenance and stock ordering. My key achievements in this role were to:• Double the store sales revenue by my second month in the position.• Attain the highest level of sales to small and medium sized businesses in the State.• Be awarded an Optus Certificate of Congratulation for Business Categories two months in a row.• Be appointed as a member of the Optus Business Expert Program within one month.• Develop a range of creative, low cost sales strategies which were implemented across the region by the national marketing manager.

As the Business Manager of the Franchise, I recruited, trained and managed a staff of five, developing sales strategies to achieve personal and store KPIs. Additionally, I managed store merchandising and POS materials, compiled staff rosters, formulated pricing policies, developed sales promotion activities and authorised clearance sales.• Under my leadership the store achieved a 40% increase in sales within one year.