• Compassionately assist customers facing financial hardships, determining eligibility and providing support through hardship programs.• Conduct negotiations, establish realistic repayment plans, and maintain meticulous records within compliance.• Evaluate credit risk, propose mitigation strategies, and collaborate with cross-functional teams.• Actively contribute to process improvement, offering feedback on procedures for enhanced efficiency.• Educate customers on financial literacy and collaborate with internal departments for cohesive customer support.• Generate reports, analyze KPIs, and stay updated on industry trends through ongoing training.

• Verifying and authorizing documents presented by the beneficiaries of Trade transactions under Documentary Credit for Bill Negotiations, Bill Collections, Reimbursements, and Discounting facilities as per the terms and conditions of respective Letters of Credit & SBLCs.• Ensuring corporate loans are processed accurately within cut off times, as per AML /CTF controls.• Conducting necessary due diligence and compliance checks as per AML/CTF controls such as shipmentroutes/draught checks and sanctions check on the required parties in the transaction.• Coordinating with treasury department for estimated disbursals and receipt of payments expected onday-to-day basis.• Coordinating with Risk and Compliance department for monthly review meetings.• Facilitating Suppliers Credit/Export Finance, Buyers Credit/ Import Finance Transactions based onunderlying International trade transactions.• Preparing and analyzing performance reports for monthly/quarterly & yearly review by Head Office andevaluating reports for submission to regulators in Australia as well as in India (Reserve Bank of India).• Working closely with Trade Finance Manager(s) & Senior Management in optimizing Trade Financerevenues by conducting evaluation on the business booked on monthly basis and the yield earned on assets.• Providing Global Trade Finance Business perspective to the corporate clients of Australia representing SBISydney and offering Trade Finance services representing a broad range of lines of business offered by SBI Sydney and leverage on the expertise and comprehensive understanding of International Trade Business. Introducing the strengths of SBI Sydney as the largest Indian Bank having presence in 206 locations globally beyond India across different time zones and opportunities to develop solutions for International Trade business

Working closely with the Operations department for cost effective marketing.Managing Facebook and Google Campaigns and timing them appropriately for maximum results.Working closely with the IT team and back-end support team with the automation for online and mobiles banking platform.Assisting with financial administration duties.Coordinating with third party service providers for cost effective marketing.

Worked in collaboration with the Marketing Department to manage and build various advertisement campaignsBuilding reports for the Corporate Banking and Trade Finance DepartmentUnderstanding of Compliance Procedures

Conducting in-depth analysis on the Digital Banking Industry.Assisting the Wealth Management Operation Management with the roll out of their digital mobile and online banking platform. Prepared a full in depth report on Robo-Advisory Services highlighting the growth in the usage of the such services.

Invoice Reconciliation against Purchase OrdersManaging Insurance of VehiclesManaging NL and Multiple accounts on Auto-Line SoftwareGeneral administration work