• Developed best practices for partner channel to increase efficiency and minimise risks in project implementations.• Work with the business to formulate and streamline processes to ensure compliance as well as flexibility, including escalations for non-conformance.• Develop and maintain a centralised training needs analysis for each role in EC&M and for all employees which can be reported on.• Liaise with and manage internal and external training providers to support training delivery in the business.• Develop and facilitate online and face to face training where required.• Audit systems to ensure appropriate application and compliance, providing solutions where problems arise.• Report on training statistics, providing analysis and recommendations based on findings.• Connecting learning solutions to business strategy and employing a strongly customer-focussed approach to delivery.• Consult with stakeholders and subject matter experts to produce desired learning and ensure project deliverables are met• Support and contribute to successful delivery of key project milestones and outcomes as part of a dynamic project team

• Developed and implemented an automated invoice feed for largest vendor to the legacy accounts payable system to reduce processing time from weeks to days.• Effectively organised migration to Xero application from traditional accounting methods to establish a robust and consistent financial management system to enable better reporting functionality. • Coordinated a value stream analysis of the reconciliation process for Finished Goods to streamline and standardize.• Reconciled assigned balance sheet accounts, researching issues resolving questionable items, and analysing month-to-month variances to spot trends and capitalize on potential cost savings.• Prepared and recorded month end general ledger journal entries.• Provided ad-hoc reports as needed to various levels of management.• Initiated root cause analysis as needed to improve departmental tasks.• Implemented accounting standards; developed more efficient Excel spreadsheets to ensure accuracy.• Consistently recognized for outstanding performance and promoted into positions of increased responsibility.• Selected and participated in quality service team for department, which reduced errors of accounting items by 80%.• Produced cost savings for the company through diligence in identifying taxes erroneously added to purchase orders, researching entries, and facilitating timely reversal of charges.• Recommended best practice ways in auto-clearing of Accounts Receivable documents that saved over 5 man-hours each month.

• Defining and documenting customer business functions and processes. • Consulting with business management to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. • Acted as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other third party vendors in the analysis, design, configuration, testing and maintenance of E-Business Suite application to ensure optimal operational performance. • Analysed the feasibility and development of requirements for new systems and enhancements to existing systems ensuring that the system design fits the needs of the users. • Worked with project team members and key stakeholders to understand current and changing business requirements and how these can be applied across the ERP platform.• Tracking and documenting changes for functional and business specifications. Created detailed procedures for client organisation for permanent records and for use in training. • Handled design and development of multiple conversion entities.• Effectively coordinated conversion cycles with business owners during project cutover activities.• Coordinated weekly meeting with Business IMs.• Responsible for requirement gathering, design and testing of reports and interfaces.• Administer Oracle Discoverer Administrator and desktop tools for resolving any tickets in production.• Preparation and review of technical design documents.• Part of incident and problem management in analysing the production tickets for further assignment and progress tracking.• Involved in supporting OBIEE reports (Scheduling as well as delivering to different users, administration, and dashboard).• Supported the production instance in their daily operations in human resources management.

• Assisted in developing an overall change management strategy for the business.• Conducted change impact analysis to assess the potential implications of changes and documented business rules, functions and requirements.• Organised user acceptance testing and testing of new system functionality.• Administered training and demonstrations to resources and system users and Stakeholders as required.• Provided guidance on best practice for training including naming conventions and process definition documentation.• Handled second level EBS HCM application support in a timely and efficient manner.• Issue tracking and resolution of application support issues and prioritization of these.• Responsible for requirement gathering, design and testing of reports and interfaces with HRMS Core, Learning Management and Performance Management.• Administered Oracle Discoverer Administrator and desktop tools for resolving any tickets in production.• Part of incident and problem management in analysing the production tickets for further assignment and progress tracking.• Supported iLearn system for effective management of training of contractors involving creation, updating, enrolment of contractors through shell scripts.• Supported the production instance in their daily operations in human resource management. • Involved in patch cycle process, support SR calls, Daily Monitoring & Review calls, PMO calls to discuss on the change request.• Creation and on-time delivery for technical design documents. Re-implemented document formats to ensure re-usability of code and changes effectively. Received Voice of Customer award.• Coordinated requirement gathering, design and deployment of custom process flows for client requirement for travel and expense management using workflows and Approval Management Engine.