Karanja Gitau Email and Phone Number

1.Diagnosis and Repair: Performs diagnosis in electrical and mechanical issues in electric motorbikes using advanced diagnostic tools and mechatronics principles, enabling troubleshooting and resolving of complex problems efficiently to minimize downtime.2.Maintaince and Services: performs routine maintenance tasks, including battery inspections, motor lubrication, and system calibration, to keep electric motorbikes running smoothly and prevent potential issues.3.Component Replacement: replaces and upgrades electrical and mechanical components of electric motorbikes, including batteries, motors, controllers and sensors while ensuring compatibility and adherence to manufacturer specifications.4.Performance Optimization:optimizes the performance of electric motorbikes through software tuning, firmware updates, and adjustments to motor parameters, battery management systems (BMS), and regenerative braking systems.5.Customer Service:Potrays Dedication while providing exceptional customer service by addressing inquiries, explaining technical concepts in a clear manner, and offering guidance on electric motorbike maintenance, operation, and safety.Skills:- Electrical Systems Diagnosis and Repair- Mechanical Systems Diagnosis and Repair- Battery Management Systems (BMS) Calibration- Electric Motor Maintenance and Servicing.- Electronic Control Unit (ECU) Programming.- Mechatronics Principles.-Customer Service Excellence.-Problem-Solving and Troubleshooting.

1.Maintenance and repairs electric motorbikes.2. Deals with customer inquiries and complaints,providing technical support to customers and ensures customer satisfaction and retention.3. Conducting safety training for staff and riders.4. Collaborates with internal teams such as dispatch, control room and Battery Swapping station.5. Collects and analyze data on bike performance, usage patterns, and maintenance history hence utilizing data-driven approaches for continuous improvement in fleet management processes.6. Manages stock levels of spare parts and accessories to ensure availability when needed while minimizing excess inventory costs.7. Coordinating with Aftersales warehouse Dispatch officer to ensure timely delivery of parts, and optimizing procurement processes.8. Potrays ability to identify and categorize different parts and components used in electric motorbikes, including understanding part numbers and specifications.9. Organizes and Maintaince a well-structured warehouse or storage facility for efficient storage and retrieval of parts.10. Process part orders accurately and efficiently, tracking shipments, and managing returns or exchanges as necessary.11. Monitores and controls costs related to parts procurement, storage, and usage, identifying opportunities for cost savings or optimization on Roam bikes.12. Maintains accurate records of parts inventory, transactions, warranties, and supplier information, using digital tools or inventory management software.13. Works closely with maintenance teams, technicians, and other departments to ensure the availability of parts required for maintenance schedules and repairs.

Additional skills

Automotive mechatronics level 6

Gained various insight and knowledge in Mechanical and electrical systems in the automotive industry from management to gaining hands-on skills involving diagnosis, repairs and replacements of faulty automobile parts and accessories.