Karan Kanchan ⭐️ Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Business Development Director (BDD) leading strategic sales for Australia & NZ:In addition to my role as a BDD, I am also the Account Director managing relationships for strategic accounts for the Probe Group:I manage a $25 million P&L driving Sales, Relationship Management and Account Management for a list of top tier clients - A Big 4 Australian Bank- Tier 2 Australian Digital Bank- Europe’s Largest Home Appliance manufacturer- One of the largest Australian Courier Companies- Beauty and Healthcare provider in Australia and NZ

Sydney, New South Wales, Australia

Probe CX (KKR Private Equity owned) is the largest and oldest Customer Experience (CX) and BPO Operations provider in Australia with over 19,000 consultants globally. As Business Development Lead, I drive strategic sales and new business development for Australia & NZ:- Focus on Digital Transformation and improving the Customer Experience (CX) for my clients - Drive cost optimisation and strategic sourcing for my clients- Lead Sales for Banking and Financial Services, Retail and Healthcare domain.

Sydney, Australia

Responsible for overall growth in the Financial Services and Banking sector for IBM Consulting with a focus on Payments and Core Banking Modernisation - Built the Banking and Payments Practice for Australia and New Zealand from scratch- Led sales and acquired a new Payments client for IBM Consulting- Led Payments innovation and deals for one of the Big 4 Banks in Australia - Consulting lead for Real Time Payments - Consulting lead on Core Banking, Payments Modernization and Cloud transformation - Accelerated conversations around intelligent workflows and automation- Modernised Payments rails, platforms, supporting the move to real time payments (RTP)- Reduced total cost of ownership and created new revenue lines for my clients

Sydney, Australia

- Banking Operations and Risk and Compliance Services Lead for Australia & NZ- Signed and set up the Mortgage business in Australia for a Big 4 Australian Bank- Opened up the Business Lending portfolio of a Big 4 Australian Bank- Sold and delivered a large program of work in Compliance as a Service for a Big 4 Australian Bank in Australia and India- Set up the KYC, Fraud and ECDD (Enhanced Customer Due Diligence) team for a Big 4 Australian Bank in Australia

Sydney, Australia

Senior Director, Digital Operations & Platforms- Digital Operations and Platforms (BPS) lead for Australia, APAC and Japan- Responsible for Banking and Insurance, Retail, Government, Manufacturing & Technology business sectors - Successfully managed complex deals and pricing constructs such as Fixed price, T&M (Time & Material), Outcome based, Transaction based models and have also led pure platform-based deals for my clients.- Thorough understanding of Strategic sourcing and Procurement functions- Relationship lead for analyst and advisor community in Australia

Sydney - Australia

Associate General Manager & Client Partner – TCS (Tata Consultancy Services) • Managed a $25 M portfolio with P&L responsibility for Analytics, BPO and the IT business• Empaneled TCS as the strategic BPO partner for a Big 4 Australian Bank• Achieved 26% annual growth rate YoY (year on year)• Seamless transition and migration of operations from client locations to 3 global delivery centres in India• Ran a successful, risk free and seamless delivery organization • Achieved high customer satisfaction scores and high VOC (Voice of Customer) scores • Met sales targets for all fiscal years• High VOE (Voice of Employee) scores for all my Delivery teams

• Chief of Staff/ COO role for Corporate Banking Operations Head • Built the Analytics team for risk modelling and regulatory reporting• Built a >$20m Analytics portfolio for Corporate, Consumer, Mortgages and Collections portfolio for a large multinational global bank• Responsible for grounds up growth of the team to take it to a 350-member team, making it the largest analytics team in the Financial Services vertical• Reporting and Analytics lead for Cash Management, Trade Finance, Liquidity, Payments and Product teams in GTS / TTS Corporate Banking

• Operations lead for Global Transaction Services for a large multinational global bank • Led 110 specialists in funds transfer investigations across 100 countries & 132 currencies.• Managed SWIFT, IBBS, Orbit, Pega, Flexcube and other internal and third- party Payment Payments, Receivables and reconciliation processing systems.• Liaised with Correspondent Banks and Branch heads across regions and countries to ensure seamless payments and reconciliation across currencies and countries.

• MBA campus recruit as a Management Executive and worked through 4 positions (Executive, Dy. Mgr, Manager to Sr Manager) to become the Cash Management Operations Head• As a Six Sigma certified Black Belt, ran multiple lean optimization projects across the organization • Chairman’s Award recipient for projects resulting in:- Increased revenue through a cheque pick-up re-pricing project- Vendor cost reductions through re-negotiation and vendor rationalization- Cost reductions through customer account statement suppression projects

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Master Of Business Administration - Mba, Marketing