-Set up, support, update, & provide training to all 105+ employees, for all software applications-Work with software vendors to bring current applications up to speed with our rapidly expanding business and research alternative vendors-Provide reporting on all aspects of company data, which is stored using MSSQL-Publish data and applications to the company intranet using ColdFusion and MSSQL and manage security rights of all intranet users-Respond to requests/business needs for process improvement in the form of new applications, modifications to current applications, and finding appropriate technology solutions-Maintain retail web sites using MySQL/PHP and MSSQL/ASP-Manage and train new hires to the IT department-Work with FedEx programmers to integrate our system with the FedEx system to streamline processes in our warehouse and shipping department-Manage network users and grant appropriate security rights using Microsoft Active Directory

-Prepared customer databases to be used for mailings-Wrote programs in visual basic to format customer databases, allowing them to be imported into the company’s system-Worked as a part of a web development team programming and updating the company website and client websites using PHP, ASP and MySQL-Stayed in constant communication with the sales department, teammates, and customers by phone, email, and in person, ensuring quality, timely completion of all client goals-Assisted in general office duties where applicable

-Worked on the floor to answer customer questions, assisted in the location of products, and completed sales transactions-Frequently in charge of opening, closing, and overseeing the store-Received new merchandise and took inventory-Answered phones, communicated with customers and suppliers, and managed special orders