Karen Bell Email and Phone Number
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Karen Bell personal email
Karen Bell phone numbers
I'm an L&D professional with over six years' experience of planning, designing and delivering a range of system, product, knowledge and skill based training across a wide range of formats - face-to-face, eLearning, video tutorials, LMS coaching and mentoring. Before this I spent 13 years in team and operational management, so I bring this experience to my training, making it relevant and engaging to my learners.
Acteon
View- Website:
- acteoncommunication.com
- Employees:
- 65
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Digital Learning ConsultantActeon Sep 2022 - PresentCambridge, England, United Kingdom
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L&D ManagerAqa Aug 2021 - Sep 2022Milton Keynes, England, United Kingdom -
Learning And Development ManagerDrs Data Services Mar 2020 - Aug 2021Milton Keynes, England, United Kingdom -
Learning And Development AdvisorAtlantic Data Jun 2013 - Mar 2020Milton Keynes, United KingdomA Learning & Development Advisor with over six years’ experience of planning, designing and delivering a range of system, product, knowledge and skilled based training across a wide range of formats – face-to-face, eLearning, video tutorials, LMS, coaching and mentoring. I currently work for a software solutions company that specialises in criminal record checks where I’m responsible for delivering both internal and external training. -
Client Support ManagerAtlantic Data Nov 2009 - Jun 2013Milton Keynes, United KingdomManaged the Client Support Team responsible for answering inbound client calls, investigating and resolving client emails, following up on sales enquiries, the quality check of all applications processed daily, managing the incoming and outgoing post. Involved in a number of projects rolling out system enhancements, launching new systems, migrating clients to new platforms and legislative changes.
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Operations ManagerTsys Managed Services Emea Jun 2008 - Oct 2009Milton Keynes, United KingdomResponsible for 85 employees across the Customer Service and Customer Relations team on the Skycard provided by Barclaycard contract. Directly managing a team of 6 Team Managers to ensure we achieved our targets against a ‘risk and reward’ contract. Managed the relationship with the client, creating daily, weekly and monthly reporting and presenting to them every quarter on achievements and issues. Supported the Team Managers with the day-to-day management of their teams, providing guidance on developing staff, absence and performance issues. Covered for the Head of operations which included collections, sales and administration functions within the operation. -
Operations ManagerMerchants Dec 2006 - Jun 2008Milton Keynes, United KingdomResponsible for 40 employees across the Customer Services department on the Edexcel contract, directly managing a team of 4 Team Managers, ensuring all aspects of our contract were achieved – this included % of calls abandoned, average call handle time, call wrap time and email turnaround. Managed the contract to closure so was faced with maintaining staff motivation until the last day to achieve required standards despite impending redundancy. -
Team ManagerMerchants Dec 2004 - Dec 2006Milton Keynes, United KingdomManaged teams of 10-15 call centre advisors on the Edexcel and Post Office contracts, ensuring we achieved our contractual targets. All aspects of day-to-day management of people including coaching, developing staff, absence and performance management.
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Team ManagerAlliance And Leicester Personal Finance Sep 1998 - Dec 2004Leicester, United KingdomI joined Alliance and Leicester as a Customer Services Advisor for personal loans, gaining promotion within a year to departmental trainer and another promotion within the following 12 months to Team Manager. The Customer Services department was responsible for inbound calls and administration once a loan was activated until it either entered into an arrears state or was settled. This role provided me with a wealth of knowledge and experience of financial procedures and compliance and as my first role in management I was lucky to attend a large number of training courses available to new managers – ‘Introduction to Management’, ‘Managing performance’, ‘Managing absence’, ‘Handling disciplinary meetings’, ‘Management – the next steps’, along with corporate training ‘Catch a success’ and ‘VIP training’.
Karen Bell Skills
Karen Bell Education Details
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Bsc (Hons) Psychology
Frequently Asked Questions about Karen Bell
What company does Karen Bell work for?
Karen Bell works for Acteon
What is Karen Bell's role at the current company?
Karen Bell's current role is Digital Learning Consultant.
What is Karen Bell's email address?
Karen Bell's email address is ka****@****e.co.uk
What is Karen Bell's direct phone number?
Karen Bell's direct phone number is (800) 969*****
What schools did Karen Bell attend?
Karen Bell attended University Of Derby.
What skills is Karen Bell known for?
Karen Bell has skills like Management, Call Centers, Human Resources, Customer Service, Contact Centers, Outsourcing, Crm, Customer Experience, Sla, Time Management, Team Leadership, Service Delivery.
Who are Karen Bell's colleagues?
Karen Bell's colleagues are Fabio Mancassola, Ben Marsden, Giles Culkin, Lauren Wilson, Nina C Kennard, Owen Rose, Philip Rooney.
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