Karen B Email & Phone Number

Philadelphia, Pennsylvania, United States

New York, United States

• Created and encouraged a coachable and viable working atmosphere where team members improve in predictability, flow and team metrics
• Delivered value to stakeholders through quality product increment by receiving and inputting their feedback on the go. This harnesses changes to their competitive advantage through the demo as we go
• Facilitated team problem-solving by asking them for the answers
• Transformed dysfunctional team to high level teams with impeccable agile maturity through coaching and building trust. This made my team feel heard, appreciated and unafraid to be innovative Anticipated and removed.
• Worked with key stakeholders and Product Owners to prioritize user stories by using MoSCoW
• Ensured quality estimations are done using my team’s capacity as well as their historic velocity taking into consideration team attendance, absenteeism and unplanned situations

New York, United States

• Provided guidance and coaching on agile principles and methodologies by inspiring management to adopt new processes and improvements based on program retrospectives
• Fostered healthy conflicts among team members and resolved all unhealthy conflicts to ensure a warm and welcoming work environment
• Improved teams velocity by supporting the Product Owner work on maintaining a healthy product backlog by using the MoSCoW technique which helped avoid injected works
• Facilitated backlog grooming sessions and ensured every team member understood Product backlog items which led to an increase in customer confidence and loyalty of 18%

Labuan, Malaysia

• Responsible for jointly creating and implementing business strategy and planning processes with Head of Private and offshore banking
• Together with Product Manager, set and executed client relationship strategy that defined issues to focus on, opportunities to pursue and individuals to invest in. This gave clients a deeper understanding of offshore.
• Coordinated and facilitated retail cross functional teams to improve business planning methods, developing strategic plans based on forecasts and trend analysis, new digital product development and executing key.
• Coached the development teams and PO to improve practices, productivity and self-organizing by fostering a culture of accountability within the teams this improved productivity by 25% in our second sprint
• Encouraged team knowledge by sharing and collaborating through pair programming, reviews to break knowledge silos and reduce risk delivery

Ghana

• Grew a GHC 100,000 ($25k) portfolio to GHC 66 Million ($16.5m) in eight years by building sustainable, trust-based relationships
• Managed and sustained a portfolio of 300 high net worth clients by building long-term relationships founded on efficient and reliable support; translated into a 25% increase in referral based new-to-bank accounts
• Offered investment, lending and other financial advisory services which led to a 45% revenue growth
• Identified prospective clients and poached the wealthy and affluent from competitors by cross-selling the bank’s products and services
• Improved customer confidence and loyalty by 65% by efficiently processing credit papers which helped clients meet their financial goals on time and with no stress
• Ensured adherence to agreed service standards by monitoring the quality of operational services