Significantly improving the Change Management maturity within the supported organization. Educates Managers and Supervisors on how to support their staff through change and teaches staff about the importance of Change Management. Utilizes creative approaches to deliver a variety of communications. Consults with leadership to address difficult situations from a change perspective. Experience dealing with change that has involved staff reductions. Prosci certified.

Focused on Change Management for projects including both onshore and offshore components.Also focused on Project Management related to the Learning Support piece of several large scale projects, again involving both onshore and offshore initiatives.

Responsible for managing projects that support Specialty and Network Operations from a Learning Solution perspective. Projects include working with Operations and Global Service Partners. Instrumental in verifying and encouraging coordination between involved organizations. Managing Coaching piece of the larger Talent Development strategy for organization and working with Leaders at various levels to get buy-in and support. Participating in Change Management project with Leaders dealing with change.

Managed projects that supported Health Management Operations from a Learning Solution perspective. Projects included supporting a large, complex system rollout. Served as team SharePoint Owner and consulted within and outside of team on technical issues.

Responsible for the training and development of new and existing staff members. Served as subject matter expert for developing learning solutions throughout the organization. Participated on multiple projects and workgroups. Created, maintained and updated various training materials, with a particular focus on clinical information. Worked closely and collaboratively with all levels of Management and was successful creating and maintaining these relationships.

Planned, implemented, and evaluated appropriate health care services in conjunction with the physician treatment plan. Performed reviews for inpatient and select outpatient services. Ensured that case management program objectives were met by evaluating the effectiveness of alternative care services and that cost effective, quality care is maintained. Began serving as the Chesapeake Clinical Training Specialist in the Fall of 2007. As part of that role I created a complete and thorough New Hire Orientation process for Care Managers, as well as authored a significant Training manual that was very well received. This was the first formalized New Hire Training program for the Chesapeake office.

Responsible for project management in a Reporting Department. Served as a liaison between end users and programmers to negotiate reporting needs and wants. Tested reports and explored data warehouse information via SQL queries. Travelled frequently to sites to negotiate reporting needs for customers and to manage migration to a new reporting system. Trained end users on new system.

Trained New Care Managers on computer system and policy and procedures. Delivered training both live and telephonically with NetMeeting. Developed a wide variety of training materials. Tested computer enhancements and worked closely with IT programmers to improve the computer system. Participated in multiple Clinical meetings.

Managed a team of Trainers and Auditors in the Managed Care Customer Service and Claims area. Coached staff to improve level of performance and services offered. Lead the team to develop training curriculum and user guide for both customer service and claims tracks.

Hired as a Clinical Trainer and was promoted quickly to Clinical Training Manager. Responsible for managing clinical training program, developing and delivering curriculum for new hires and significant system releases and changes. Trained both clinical and non-clinical staff.

Conducted individual, family and group therapy sessions. Addressed multiple issues including substance abuse/dependency, depression, anxiety, OCD, mood disorders and life stressors. Returned part time from 2002-2011