Karen E. Jack Email & Phone Number

Paterson, NJ

• Quality assurance testing in test environment documenting system expectations and failures prior to final upload to production.
• Review and analyze service and department workflow processes for Soarian CPOE build documentation.
• Provide issue management and training for users during Soarian Clinicals go-live implementation.
• Quality assurance testing on reports created and used by various departments prior to Soarian implementation confirming data transfer.
• Triage and answer incoming support calls from 24 ambulatory and physician practices that use eClinicalWorks.
• Perform data integrity management for system users utilizing Athena, Invision, and eClinicalWorks.

Monitor 1- 25 students giving instruction in class work assignments and school activities in the classroom and lunchroom on a per diem basis.

Managed and coordinated back office operations of a busy office providing administrative support to up to 22 agents and Broker Owner.

Payroll data entry clerk Using a postal accounting system, processed payroll data from departmental supervisors creating reports with a 98% accuracy. Distribution Clerk Distributed mail to designated zip codes using mechanical and manual methods.

Microsoft 2007 Specialist

Completed the course for advance knowledge in Word, Excel, Access, Power Point, Outlook and Quickbooks 2009.

Healthcare Information Technology

Completed the Healthcare Information Technology Program training for practice workflow and information management redesign specialist.

Ba, Business Administration