Karen E. Jack Email & Phone Number

Paterson, NJ

• Design, develop and test application additions and improvements for implementation to the production environment.
• Provide end user application support through a monitored ticket issuing system.
• Analyze system implementation processes during integration testing of various interfaces prior to implementation of new applications.
• Investigate and resolve transaction errors for integration testing of interfaces.

Paterson, NJ

• Identified and analyzed service and department workflow processes for system improvement implementations.
• Verified interface and software testing scripts and documented findings and resolutions for application prior to moving to production.
• Provided issue management and training for users during Soarian Clinicals go-live implementation.
• Triaged and answered incoming support calls from 24 ambulatory and physician practices that use eClinicalWorks.
• Performed data integrity management for system users utilizing Athena, Invision, and eClinicalWorks.
• Compiled and documented necessary HIPAA security data required for the annual audit.

West Orange, NJ

• Managed office of up to 22 agents with average monthly sales volumes of $2.5 million coordinating back office operations and providing administrative support.
• Administered information control and confidentiality according to company policies and industry standards reporting directly to the company owner
• Resolved client and third party concerns and issues in the Broker’s absence resulting in a positive outcome 95% of the time.
• Supervised two secretaries coordinating general clerical support and customer service maximizing workflow prioritization. Created and implemented a comprehensive filing system.

Certification: Chts-Pw And Chts-Is, Health Information Technology

Completed the HIT program for Practice Workflow and Information Management Redesign Specialist. Course study included: Medical.

Bachelor Of Arts (Ba), Marketing And Management