Karen Cooke Email and Phone Number

Charged with managing and expanding large enterprise health systems’ business relationships for named strategic accounts, both national and regional. Drove new business opportunities and owned overall customer satisfaction and success.Key Achievements• Increased annual revenue from $1K to $1.7M over 4 years.• Expanded utilization through user training and solution optimization initiatives, resulting in high tiered licensing subscription revenue of $76K in 2023.• Led significant negotiations, ranging from: new business, to extended 3-year term renewals, to addressing complex challenges with existing contracts.

Sold complex solutions to a customer base ranging from large corporate health systems to community and critical access hospitals.Key Achievement• Achieved 2018 customer satisfactions ratings of 8 and higher, on a scale of 1-10 (10 being excellent).• Successfully extended a key customer relationship by 5 years, by packaging/selling a holistic solution that included both new and existing tools to address the customer’s business needs.

Owned and grew business relationships for a customer base ranging from large corporate health systems to community and critical access hospitals. Carried both sales and performance based incentive targets.Key Achievements• Recognized as President’s Club Achiever for Sales for FY 2012, 2014, 2015, 2016 & 2017.• Met or exceeded sales quota in 5 of 6 years.• Exceeded customer satisfaction and A/R business targets annually, resulting in timely recognition of revenue.

Directed the enterprise-wide planning, resource coordination and the successful delivery of the advanced clinical solution set for large enterprise customers.Key Achievements• Recognized as PMO of the Year in 2010, invited to President’s Club.• Developed and delivered an expedited, standardized implementation methodology for the advanced clinical solution set that resulted in reducing time to value by > 60%.