Karen Labelle Email and Phone Number

Coordinates Bureau responsibilities in administering PEORP provisions. Serves as liaison for the Public Employee Optional Retirement Program (PEORP) issues, complaints, and other related matters between internal and external stakeholders. Coordinates with Division’s contracted actuary to provide acctuarial accrued liability (AAL) cost for second elections. Communicate with FRS employers and members regarding complex questions concerning PEORP issues, including elections, transfers and present… Show more Coordinates Bureau responsibilities in administering PEORP provisions. Serves as liaison for the Public Employee Optional Retirement Program (PEORP) issues, complaints, and other related matters between internal and external stakeholders. Coordinates with Division’s contracted actuary to provide acctuarial accrued liability (AAL) cost for second elections. Communicate with FRS employers and members regarding complex questions concerning PEORP issues, including elections, transfers and present value and AAL calculations. Responsible for monitoring present value calculations for second elections and assists in determining validity of elections that did not pass certain edits and were rejected and assists in reversal of invalid elections. Coordinates the review(s) of transfer reports and true ups to determine accuracy. Responsible for determining final buy-back costs for second elections, monitoring payment of invoices to ensure payment is completed and reverses election if needed. Serves as liaison between the Sections within the Bureau and outside the Bureau, with contracted Systems Consultants on cross-functional issues, particularly those concerning IRIS and PEORP. Prepares the System Investigative Report (SIR) forms for the Bureau to alert Systems Consultants that problems exist, or to request system enhancements. Responsible for testing enhancements or corrections to IRIS to determine accuracy. Maintains and monitors open SIR forms and those ready for retest and maintains list of completed and closed SIR forms. Assist the Bureau Chief regarding production of the Member Annual Statement file, and coordinating any data clean-up activities, and testing of sample statements for accuracy. Show less

Prepares estimates of retirement benefits for members who are contemplating retiring or entering DROP. Prepares statement of accounts to reflect the contributions required to balance the members' retirement accounts in accordance with the retirement systems and plans in which the members participated. Provides customer service through counseling and personal interviews with members; and consultative and technical assistance to employment agencies; or investigates discrepancies for Third… Show more Prepares estimates of retirement benefits for members who are contemplating retiring or entering DROP. Prepares statement of accounts to reflect the contributions required to balance the members' retirement accounts in accordance with the retirement systems and plans in which the members participated. Provides customer service through counseling and personal interviews with members; and consultative and technical assistance to employment agencies; or investigates discrepancies for Third Party Administration and audit staff. Determines the eligibility of members for service retirement, participation in the Deferred Retirement Option Program (DROP), approves retirement applications for DROP members and calculates retirement benefits for members and joint annuitants who qualify for retirement. Audits and balances individual member accounts and approves the eligibility of a member to claim retirement credit for military service, past service, prior service, in-state/out-of-state service and leave of absence. Gathers and analyzes member information for verification of service credit, eligibility dates and retirement plans. Adjust contributions, salary and service credit in retirement accounts in which reporting errors have occurred for both active and retired members. Show less

Provide customer service by telephone and email to members, employers, and other stakeholders. Communicate information concerning topics including:Estimates of retirement benefitsApplication for FRS and/or retiree health insurance subsidy benefitsDeferred Retirement Option ProgramTermination requirements and forms required to receive accumulated account balance under the DROP or to receive refunds of member contributionsDisability Retirement benefitsBenefit payments and… Show more Provide customer service by telephone and email to members, employers, and other stakeholders. Communicate information concerning topics including:Estimates of retirement benefitsApplication for FRS and/or retiree health insurance subsidy benefitsDeferred Retirement Option ProgramTermination requirements and forms required to receive accumulated account balance under the DROP or to receive refunds of member contributionsDisability Retirement benefitsBenefit payments and amounts withheld from benefit paymentsBeneficiary DesignationEmployer/employee enrollments and contributionsHow to access and utilize the features of FRS onlineProvide income verification letters, beneficiary change forms and other forms as requested. Update home mailing addresses for benefit recipients and terminated, non-retired members. Transfer calls to individuals requested by the caller. Perform other duties as required. Show less

Review incoming emails from agencies and members. Responding to emails and/or coordinating email responses from different areas of the bureau. Directs emails to appropriate areas to initiate process of information requested by the member. Review correspondence for needed documents and possible errors. Prepare, compile and process correspondence from Bureau to members. Assist in answering telephone calls and providing general information to members.

Handling of customer transactions utilizing point of sale terminal. Opening and closing register. Assisting customers in merchandise selection.

Testing of electronic assemblies including sub-assemblies and circuit card assemblies for the Abrams tank and Stryker vehicles. I also tested Sincgars radios. Testing included using automated test stations, bench set-ups, vibration tables, and thermal chambers. I also diagnosed failing assemblies. Entering passing and failing data into computer system. Lean Six Sigma Yellow Belt.

Handling transactions including cash and credit card. Counting out drawer.

Handling customer returns. Also responsible for ordering of and maintaining inventory of merchandise.

Electronics technician. Maintaining shipboard communications equipment. Maintaining shore based alarm systems. Supervised and managed junior personnel.