Reporting to the Data Protection Business Delivery Manager, coordinating the way the department manages its personal data including responsibility for promoting adherence to and providing guidance across a vast spectrum of business areas on information legislation.Key responsibilities include:• Coordinate the way the department manages its personal data including responsibility for promoting adherence to and provide guidance across a vast spectrum of business areas on information… Show more Reporting to the Data Protection Business Delivery Manager, coordinating the way the department manages its personal data including responsibility for promoting adherence to and providing guidance across a vast spectrum of business areas on information legislation.Key responsibilities include:• Coordinate the way the department manages its personal data including responsibility for promoting adherence to and provide guidance across a vast spectrum of business areas on information legislation.• Ensure activities within the data compliance tool OneTrust are being performed at a high-quality and within the agreed service level agreements.• Provide in-depth guidance on system/services and functionality to end users.• Support the resolution of outstanding work with internal and external teams.• Collate business impact, provide regular updates, tailoring communications• Prepare communications on status, resolution, and business impact to internal, external stakeholders.• Liaise directly with the Data Protection Team and Information Assurance colleagues.• Manage the Delivery Team mailbox and allocate requests Show less

Critical care support for family member

Manage the delivery of ESF Match Funding contractConduct a series of scheduled monthly and annual audits across delivery partners ensuring all key processes and legislative requirements are in place in line with due diligence procedures.Contribute to the effective implementation of new contracts by ensuring effective systems and procedures are in place for delivery partners from the outset.Conduct observations across delivery partners to ensure the quality of CIAG, delivery and… Show more Manage the delivery of ESF Match Funding contractConduct a series of scheduled monthly and annual audits across delivery partners ensuring all key processes and legislative requirements are in place in line with due diligence procedures.Contribute to the effective implementation of new contracts by ensuring effective systems and procedures are in place for delivery partners from the outset.Conduct observations across delivery partners to ensure the quality of CIAG, delivery and additional support. Conduct administrative audits of all paperwork on a regular scheduled basis.Check the eligibility of all claims made through PICs.Set weekly, monthly and quarterly targets and ensure the delivery partners are performing to profile.Take the lead in instigating underperformance procedures with delivery partners.Support the supply chain team in their communications with delivery partners to ensure that effective and timely communications are maintained.Monitor delivery partner performance against agreed profiles and support improvement plans to meet and exceed targets. Show less

Contribute to compliance with legal/statutory and professional responsibilities and obligations relating to ESFA funding monitoring rulesAssist with risk assessment, audit review, monitoring and managing compliance within the organisation.Providing advice, guidance and support to the organisation with regards to compliance. Liaise with managers and leaders to develop possible improvements to the service function.Audit PICS data entry to required ESFA and internal standard

Staffordshire and West Midlands Community Rehabilitation Company (SWM CRC) provides services to transform lives and reduce crime, manages service users in the community – those subject to a court order and those released from prison on licenses. Providing probation services for low and medium risk offenders across Staffordshire and the West Midlands. The National Probation Service manages high-risk offenders. The Data Specialist role consists of aiding the Information Assurance Manager by… Show more Staffordshire and West Midlands Community Rehabilitation Company (SWM CRC) provides services to transform lives and reduce crime, manages service users in the community – those subject to a court order and those released from prison on licenses. Providing probation services for low and medium risk offenders across Staffordshire and the West Midlands. The National Probation Service manages high-risk offenders. The Data Specialist role consists of aiding the Information Assurance Manager by working consultative across the business ensuring that effective information assurance arrangements in line with GDPR, ISO 27001 and policies are in place for the Reducing Reoffending Partnership• GDPR Foundation Certificate• Support the Information Security Manager in implementing and maintaining an Information Security Management System (ISMS) to provide assurance that Information Security strategies are aligned with business objectives and consistent with the requirements of ISO27001• Aid in the production and maintenance of all documentation relating to the ISMS and business continuity• Stand in for the Information Assurance Manager when they are unavailable attending external events and meetings as the representative for RRP • Ensure that all information assets are fully recorded and updated as required by asset management • Information security risks are identified and working collaboratively across the business ensure that effective risk treatment plans are put in place• Responsible for the recording of all information security events and incidents• Responsible for the analysis of information security events and incidents looking for trends aiding in the development of the annual improvement plan • Aid in the completion of monthly, quarterly and annual reports• Carry out corrective actions ensuring that remedial action, root causes are established and preventative action is undertaken Show less

Staffordshire and West Midlands Community Rehabilitation Company (SWM CRC) provides services to transform lives and reduce crime, manages service users in the community – those subject to a court order and those released from prison on licenses. Providing probation services for low and medium risk offenders across Staffordshire and the West Midlands. The National Probation Service manages high-risk offenders. As part of the Business Assurance Team, the Internal Audit Team are responsible for… Show more Staffordshire and West Midlands Community Rehabilitation Company (SWM CRC) provides services to transform lives and reduce crime, manages service users in the community – those subject to a court order and those released from prison on licenses. Providing probation services for low and medium risk offenders across Staffordshire and the West Midlands. The National Probation Service manages high-risk offenders. As part of the Business Assurance Team, the Internal Audit Team are responsible for maintaining and implementing an effective audit regime, ensuring that quality, compliance (contractual and legal) and information security requirements are being met and identifying improvements if necessary. Support the Internal Audit Manager in the development of products and tools to support the monitoring framework and audit scheduleEnsure that all audit tools are up to date and reflect any changes to the contractual and internal guidance, for quality, compliance and information security Extract audit samples for external partner and internal auditsConduct external partner and internal audits in accordance with the audit scheduleEnsure all audits are completed consistently in line with our Audit FrameworkConduct on-site thematic assurance checks for the external Partners and internal sites and provide concise feedback whilst on siteConduct on site information security spot checks for the external partners and internal sitesMonitor and evaluate compliance with all relevant contractual obligations and requirements through auditComplete audit reports for all audits undertaken in line with internally agreed time frames Monitor and follow up outstanding actions from audit findings, ensuring that preventative actions have been effective in reducing or mitigating risk and are embedded effectively Support management with the completion of Assurance Review visits for the external partners and internal sites, producing reports and follow-up activity Show less

A Nationwide provider of employment services. Ingeus UK is a leading provider of the Work Programme, the Government's flagship initiative to tackle long-term unemployment. We also deliver a range of other employability programmes, and are an accredited skills and training provider. Promote the Compliance AgendaCommunicate key changesConduct internal audit reviews within required time frames and identify risksMaintain knowledge for audit purposes and support operations with… Show more A Nationwide provider of employment services. Ingeus UK is a leading provider of the Work Programme, the Government's flagship initiative to tackle long-term unemployment. We also deliver a range of other employability programmes, and are an accredited skills and training provider. Promote the Compliance AgendaCommunicate key changesConduct internal audit reviews within required time frames and identify risksMaintain knowledge for audit purposes and support operations with compliance queriesFacilitate external audits/ Adhere to planned external audit schedule (PAT, ESF, Ofsted) Complete site checks for each Ingeus site and delivery partner's site as per the annual audit timetablePromote and follow company Safeguarding policy and procedures Data security checks conducted regularly on all provision, escalate security events Report writing - Monthly trends and findings, Quarterly RAG resultsProvide assurance to the organization that financial claims are valid, risk of recovery is minimized, and that systems are robust and support contractual requirements. Show less

Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management.Key Responsibilities Quality monitoring Customer ComplaintsMonitoring Payment Protection complaint claim's… Show more Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management.Key Responsibilities Quality monitoring Customer ComplaintsMonitoring Payment Protection complaint claim's end to end processMonitoring Payment Protection sales calls for Customer Relations Claims Department, assessing sales for customer eligibility and compliance. Liaising with Citi's Legal department regarding Judicial Review updates. I ensured in excess of1200 PPI claims were resolved within the eight weeks regulatory timescale.Daily monitoring of inbound / outbound activity across Operations in the United Kingdom and India to assess Treating Customer's Fairly, Compliance and regulatory standards of customer contactVolunteered to support establishing a new overflow call centre in Uxbridge, committing to two months onsiteMaintain Business integrity and reputation (Security and Compliance scripting)Develop and deliver improvement plans to uplift performance and customer experienceEnsure end to end breach reporting processes are followedIdentify opportunities to improve the monitoring process and/or operational processesOngoing root cause analysis and business feedback provided to drive improved performanceCredit Card Telephony sales from; .Coaching sales staffInduction Training - New Compliance Monitors Show less

In branch responsibilities - Customer referral, financial transactions, Investment interviewing and targeted cross salesTrainer - Hosting two day training programs for counter staff on the integration of a new computer system. Followed by one week in branch support and coaching on system functionality and promotion of sales conversations. Analyzing individual performance, identifying support and development required. Providing reports for Branch Managers on staff… Show more In branch responsibilities - Customer referral, financial transactions, Investment interviewing and targeted cross salesTrainer - Hosting two day training programs for counter staff on the integration of a new computer system. Followed by one week in branch support and coaching on system functionality and promotion of sales conversations. Analyzing individual performance, identifying support and development required. Providing reports for Branch Managers on staff progressionTraining and Personal DevelopmentCoaching In ActionTrain the TrainerCustomer Referral ProgramInterviewing Skills & TechniquesEgg / Prudential Internal Exams - Financial Promotions, Data Protection, Money Laundering, Complaints, Life Time Mortgage Product Breach Reporting Show less