Karen Mcgrath

Karen Mcgrath Email and Phone Number

Cook and Memory Care Program Assistant @ Better Day Adult Social Day Program
195 Reservoir St., Marlborough,MA 01752,MA 01752,United States
Karen Mcgrath's Location
Worcester, Massachusetts, United States, United States
Karen Mcgrath's Contact Details

Karen Mcgrath work email

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About Karen Mcgrath

Diversified background in customer service/call center management and development, quality assurance, software testing, technical writing, and training and curriculum development. Client-focused with strong interpersonal and team-building skills.Areas of expertise include:• Training Development/Delivery• Adult Learning Techniques• Planning and Organizing

Karen Mcgrath's Current Company Details
Better Day Adult Social Day Program

Better Day Adult Social Day Program

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Cook and Memory Care Program Assistant
195 Reservoir St., Marlborough,MA 01752,MA 01752,United States
Website:
betterdayprogram.org
Employees:
7
Karen Mcgrath Work Experience Details
  • Better Day Adult Social Day Program
    Cook And Memory Care Program Assistant
    Better Day Adult Social Day Program
    Worcester, Ma, Us
    View
  • Better Day Adult Social Day Program
    Cook / Memory Care Program Assistant
    Better Day Adult Social Day Program Feb 2020 - Present
    Marlborough, Massachusetts, United States
    Responsible for preparation and serving of meals ensuring all dietary needs are met, sanitation of food service areas,accurate record keeping and regulatory compliance.Provide a positive, supportive and encouraging environment for guests.Supervise, cue, and remind as needed with activities of daily living to enhance independence according to the guest's personal needs and care plan.
  • Pleasantries Adult Day Services
    Memory Care Program Assistant
    Pleasantries Adult Day Services Feb 2018 - Feb 2020
    Marlboro, Ma
    Create/facilite purposeful engaging therapeutic recreational activities to enrich the physical, social, mental and emotional needs of Pleasantries’ guests.Provide a positive, supportive, and encouraging environment for guests.Supervise, cue, and remind as needed with activities of daily living to enhance independence according to the guest’s personal needs and care plan.
  • Countryside Nursing Home
    Cook/Kitchen Coordinator And Assistant Activities Director
    Countryside Nursing Home Apr 2013 - Nov 2018
    Framingham, Ma
    Responsible for preparation and serving of meals ensuring all dietary needs are met, sanitation of food service areas, accurate record keeping and regulatory compliance.Planned, coordinated and facilitated activities to increase physical, mental and cognitive skills in one-to-one, small group, and large group settings to enrich the lives of 30 nursing home residents.Developed, updated and maintained Kitchen, Activity and Administrative records/files. Reviewed documents to determine accuracy and completeness of information.
  • Verizon
    Sr Analyst - Performance Assurance
    Verizon 2010 - 2012
    Gardner, Ma
    Provided end-user support and compliance to LiveSource Performance Management Development Process. Conducted monthly audits to improve proficiency in documentation and to ensure adherence to corporate guidelines for disciplinary measures. Compiled results related to accuracy and completeness with recommendations focused on the correction of defects to strengthen disciplinary actions and cases.
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  • Verizon
    Specialist – Leadership Effectiveness
    Verizon 2004 - 2010
    Worcester, Ma
    Implemented Leadership Effectiveness initiatives within LiveSource and Public organizations to improve teamwork, associate/management feedback sessions and conflict management resolution.Developed/facilitated Appreciative Inquiry, Communication Skills, Conflict Management and customized teambuilding workshops.
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  • Verizon
    Specialist – Quality Assurance
    Verizon 2001 - 2004
    Worcester, Ma
    Provided support for internal web-based application and maintenance; end user process support; methods & training to 700 Management personnel throughout Verizon LiveSource to track performance of over 6,000 employees.
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  • Bell Atlantic
    Specialist – Team Effectiveness
    Bell Atlantic 1997 - 2001
    Boston, Ma
    Responsible for the implementation of Team Effectiveness/Leadership Development initiatives to 47 Directory Assistance and Call Completion call centers.Conducted consultations, collected data, performed analysis, developed tracking tools and surveys, facilitated team start-up, provided training, coached teams and managers, conducted process observing and provided feedback.
  • Nynex
    Staff Manager – Methods & Procedures
    Nynex 1993 - 1997
    Boston, Ma
    Developed, updated, and maintained Operator Services Methods for New York and New England Directory Assistance. Provided methods support to Operations and Marketing for implementation of new products and services.

Karen Mcgrath Skills

Telecommunications Call Center Training And Development Coaching Customer Service Team Building Soft Skills Analysis Employee Training Quality Assurance Leadership Performance Management Training Business Analysis Process Improvement Leadership Development Vendor Management Change Management Project Management Training Delivery Team Leadership Project Planning Customer Satisfaction Program Management Organizational Effectiveness Technical Training Workshop Facilitation Customer Experience Call Centers Service Delivery Instructor Led Training Business Process Improvement Testing Organizational Development Management Cross Functional Team Leadership Employee Relations Product Management Management Consulting Team Management Customer Retention Instructional Design Strategy Strategic Planning Integration Requirements Analysis Troubleshooting Workforce Management Software Documentation Outsourcing

Karen Mcgrath Education Details

Frequently Asked Questions about Karen Mcgrath

What company does Karen Mcgrath work for?

Karen Mcgrath works for Better Day Adult Social Day Program

What is Karen Mcgrath's role at the current company?

Karen Mcgrath's current role is Cook and Memory Care Program Assistant.

What is Karen Mcgrath's email address?

Karen Mcgrath's email address is ka****@****msn.com

What is Karen Mcgrath's direct phone number?

Karen Mcgrath's direct phone number is +150885*****

What schools did Karen Mcgrath attend?

Karen Mcgrath attended Framingham State College.

What are some of Karen Mcgrath's interests?

Karen Mcgrath has interest in Football, Casinos, Collecting Antiques, Exercise, Sweepstakes, Home Improvement, Collecting Art, Shooting, Reading, Gourmet Cooking.

What skills is Karen Mcgrath known for?

Karen Mcgrath has skills like Telecommunications, Call Center, Training And Development, Coaching, Customer Service, Team Building, Soft Skills, Analysis, Employee Training, Quality Assurance, Leadership, Performance Management.

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