Sr. Strategic Customer Success Manager, Team Lead
Current
Mar 2024 - Present
AeroLeads people directory · profile
Karen Munson Email & Phone Number
Helping companies leverage solutions to achieve desired outcomes | Customer Success | Consultative Thought Partner| Customer-Centric Relationship Builder | Sales Enablement | EdTech
at
Learning Without Tears
1 work email found
@lwtears.com
3 phones found area 614, 866, and 301
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Helping companies leverage solutions to achieve desired outcomes | Customer Success | Consultative Thought Partner| Customer-Centric Relationship Builder | Sales Enablement | EdTech
Location
Boston, Massachusetts, United States
Who is Karen Munson? Overview
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Quick answer
Karen Munson is listed as Helping companies leverage solutions to achieve desired outcomes | Customer Success | Consultative Thought Partner| Customer-Centric Relationship Builder | Sales Enablement | EdTech at Learning Without Tears, based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at lwtears.com, phone signal with area code 614, 866, 301, and a matched LinkedIn profile for Karen Munson.
Karen Munson previously worked as Sr. Strategic Customer Success Manager, Team Lead at Learning Without Tears and Senior Strategic Customer Success Manager at Learning Without Tears. Karen Munson holds Bs, Elementary Education from Boston University.
Company email context
Email format at Learning Without Tears
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{first}.{last}@lwtears.com
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Profile bio
About Karen Munson
I help clients cross the finish line, delivering value at each mile marker. Finishing a road race can be challenging. Obstacles test you – weather conditions, nagging injuries, difficult terrain. Reducing the risk these barriers present will see you to the finish. With a coach to advise me, I successfully finished a hilly marathon with a knee injury in record high temperatures.Similarly, rolling out a new initiative can be challenging. Hurdles confront you - securing buy-in across the organization, managing the change, and communicating the value of the new initiative. With a coach to advise you, these barriers can be removed to take your business across the finish line.As a champion of customer success and steward of the customer lifecycle, I walk with customers down the path to value realization - understanding customers' desired outcomes, formulating strategies to reach these goals, identifying objectives to measure progress and employing tactics to achieve objectives. Through ongoing customer engagement, I establish myself as a trusted advisor, collaborating with clients to solve problems and elevate their success. I look forward to helping your organization cross the finish line!
Listed skills include Staff Development, Educational Technology, Instructional Design, E Learning, and 22 others.
Current workplace
Karen Munson's current company
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7 roles · 26 years
Karen Munson work experience
A career timeline built from the work history available for this profile.
Senior Strategic Customer Success Manager
Current
Apr 2021 - Present
Sales Consultant
Oct 2020 - Apr 2021
Customer Success Manager
COVID-19 Layoff • Stewarded the customer lifecycle, engaging sales, client services and marketing to drive value for clients.• Drove retention and renewal of key client accounts.• Analyzed customer data for Executive Business Reviews and strategic planning.• Identified upselling opportunities for existing customers. • Triaged at-risk customers and proactively defined success plans to allow customers to recognize value during their lifecycle
Feb 2020 - May 2020
Senior Account Executive
Strategized cross-functionally with marketing and product development to define approach and messaging to increase customer engagement and support solution selling for hybrid and SaaS products.• Expanded sales and increased customer satisfaction through a range of customer engagement strategies.• Appreciably lowered attrition rates by spearheading strategic approaches to retain customers.• Significantly increased sample requests, pilot implementations and adoption rates by retooling product messaging to align with customers’ business objectives.• Measurably decreased customer support calls by leading the redesign of customer-facing resources in collaboration with technical support teams.• Increased sales of lower-profit products by devising and analyzing customer feedback surveys to inform product development.• Achieved 140% of sales goal and nominated for Sales Representative of the Year in the Northeast.
2013 - 2019
~6 yrs
Sales Consultant
Developed, curated and adapted content and delivered highly effective learning experiences employing the principles of adult learning theory. • Significantly increased engagement levels and learning retention rates by leveraging web-based software and microlearning techniques to modernize training modules.• Mobilized new sales and sales support personnel faster by anticipating new employee knowledge gaps and creating customized training for onboarding.• Elevated established relationships and fostered new strategic partnerships by executing and managing large- and small-scale professional development workshops.• Consistently advanced in the sales process by utilizing persuasive presentation techniques and delivering compelling sales presentations.
2007 - 2013
~6 yrs
Classroom Teacher
Devised short- and long-term instructional goals, collaborated with colleagues to create course maps and engaged stakeholders in strategic decision-making to optimize learner outcomes.• Increased retention of learning through assessing learner performance, identifying learning gaps and utilizing data to provide targeted support.• Impacted the effectiveness of practitioners’ planning and delivery of instruction by serving as a supervisor and coach.• Appreciably increased learner engagement by cultivating relationships with stakeholders to construct and manage effective learning environments for diverse learners.
2001 - 2007
~6 yrs
3 education records
Karen Munson education
Bs, Elementary Education
Boston University
Master Of Science - Ms
Syracuse University
Semester Study Abroad Progam, Student Teaching
Unsw
FAQ
Frequently asked questions about Karen Munson
Quick answers generated from the profile data available on this page.
What company does Karen Munson work for?
Karen Munson works for Learning Without Tears.
What is Karen Munson's role at Learning Without Tears?
Karen Munson is listed as Helping companies leverage solutions to achieve desired outcomes | Customer Success | Consultative Thought Partner| Customer-Centric Relationship Builder | Sales Enablement | EdTech at Learning Without Tears.
What is Karen Munson's email address?
AeroLeads has found 1 work email signal at @lwtears.com for Karen Munson at Learning Without Tears.
What is Karen Munson's phone number?
AeroLeads has found 3 phone signal(s) with area code 614, 866, 301 for Karen Munson at Learning Without Tears.
Where is Karen Munson based?
Karen Munson is based in Boston, Massachusetts, United States while working with Learning Without Tears.
What companies has Karen Munson worked for?
Karen Munson has worked for Learning Without Tears, Amplify, Qstream, Mcgraw-Hill Education, and Natick Public Schools.
How can I contact Karen Munson?
You can use AeroLeads to view verified contact signals for Karen Munson at Learning Without Tears, including work email, phone, and LinkedIn data when available.
What schools did Karen Munson attend?
Karen Munson holds Bs, Elementary Education from Boston University.
What skills is Karen Munson known for?
Karen Munson is listed with skills including Staff Development, Educational Technology, Instructional Design, E Learning, Teaching, Teacher Training, Curriculum Design, and Publishing.
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