Karen Ritchie Email & Phone Number

Lebanon, Tn, Us

Greater Nashville Area, Tn

Nashville, Tennessee, United States

Responsible for assisting the Software Asset Management team in effectively managing and optimizing the use of Microsoft SQL and Microsoft CIS software licenses. • Analyze license inventory data and validate machine credentials that have software licensing impact.• Interact with the Software Asset Management team as well as database and server administrators.

Greater Nashville Area, Tn

Responsible for maintaining database containing over 50,000 hardware assets. Built strong relationships with End User Services and Data Center Services teams to make updates to existing hardware and add new hardware as purchased• Led project team in creating and implementing the hardware asset lifecycle management process workflow resulting in improved data quality for over 50,000 hardware assets. • Worked to establish and maintain working relationships between all business units involved with ITAM-related processes.• Partnered with End User Services and Data Center Services to complete annual audits that improved the data quality in the CMDB and asset database.• Ensure assets are uniquely identified with naming conventions; ensure compliance with identification standards for object types, environments, processes and life cycles.

Greater Nashville Area, Tn

Regular interaction with end-users, Service Desk, Field Services, Finance, Security, IT Network & Telephony, external vendors and service providers.• Played a key role in developing and implementing reporting process of wireless spending to the management team resulting in improved management of devices and a savings to the company of over $1,000,000. • Place procurement orders as needed including upgrades, adding new service, transfer of service, plan changes, and etc.• Handled miscellaneous requests, including: billing, upgrade, voice and data detail.• Worked with Mobile Vendors on special requests such as text and data detail.• Established and maintained positive relationships with vendors.• Proactively monitored wireless usage levels to enable effective management of company wireless spend.

Manager for two Asurion call centers and assistant to Senior Facilities Director and Senior Project Manager. • Held weekly meetings with other departments and vendors for moves, adds and changes.• Corresponded directly with vendors to schedule work and ensure quality and timely completion. • Held weekly walk through inspections with janitorial vendor to ensure facility was being maintained to company standards. • Provide administrative/ facilitation support for organizing and maintaining departmental filing and record keeping systems along with offices maintenance support.

High School/Secondary Diplomas And Certificates

Education record

Activities and Societies: Took classes in psychology and history while stationed in Misawa Japan.