Karen Speirs Email and Phone Number

I have been in the contact centre industry for 24 years. I have managed teams at all levels to deliver to the business Kpis and am able to drive performance. The key to my success is knowing my people, allowing safe space and being able to set SMART plans tailored to the individual, and allowing the success to shine through. II have managed under performers to deliver and where not successful have continued to manage under performers through the business process whether capability or disciplinary.Strengths are managing and developing people.I have also worked in intraday planning and on the launch of new products.I am excited to be part of the industry and to be able to be the best that I can be