Karen Willis Email and Phone Number

I have been focused on improving outcomes for customer and communities since the early days of my career. With rapidly increasing customer expectations and an explosion of technology, regulation and economic constraints, it often feels to the consumer that life has become harder not easier.A consistent theme throughout my career has been a desire to understand how people interact with each other and how we can improve our lives and experiences, by empowering our teams, simplifying process and using technology to make things easier. So, for me, it is all about customers and communities and our amazing colleagues who serve them day in and day out. My background in Customer Experience and Community Engagement combined with a demonstrated history of delivering successful behavioural change programs utilising my skills in Human Centred Design, Digital Strategy, Customer Insight, Integrated Marketing, and Strategic Planning. At Water Corporation, it is my responsibility to ensure customer needs and expectations are built into our strategies and plans for the future, ensuring we become a net zero organisation by 2035 and continue to deliver the very best and most sustainable service for all. I developed our ambitious Customer and ESG Strategies and had the privilege of supporting the development of both our Reconciliation Action Plan and Aboriginal Engagement Strategy 'Yesterday, Today and Tomorrow'