Karen Witte Email and Phone Number

▪ Recruitment/Retention: Created and executed plan, hiring and training 19 seasonal team members within 3 months for holiday season; achieved headcount target within deadline; supported holiday 14% sales increase; retained 75% of temps in permanent positions. ▪ Competency-based Goals/Development: Developed 12 team members through competency-based goal setting and coaching; promoted 100% into new roles. ▪ Award-Winning Customer Satisfaction: Implemented customer-focused sales team through training, daily coaching, and alignment; awarded first place customer satisfaction results out of 28 stores; earned Ovation Award in 2020. ▪ Strategic Staffing/Cost Saving: Built staffing schedules based on customer flow/demand; met customer experience deliverables and business goals; increased customer satisfaction on timely assistance metric by 15 points; reduced overstaffing, saving costs. ▪ Collaboration/Daily Performance Alignment: Collaborated daily with peers on current store performance; aligned daily priorities, flexing based on customer needs; consistently communicated concise, focused messaging to store team. ▪ Coaching/Mentorship: Coached individual team members daily during customer interactions; delivered outstanding customer journey; aligned team, offering all Apple products and services to meet individual performance goals.

▪ Stretch Sales/Process Re-engineering: Challenged store managers to create stretch sales goals above targets; eclipsed sales results, up 14.5% YOY; exceeded target goal by 7.5%. ▪ Partnerships/Team Building: Partnered with Starbucks Roasting Plant, conducting monthly District meetings at plant; established peer relationships and team building between plant and retail partners. ▪ Cross-functional Collaboration/Team Building: Developed and organized holiday guest program for plant employees to work in retail stores during peak periods; created ‘One Team’ cohesiveness and developed partnerships to support interactive community culture. ▪ Revenue Growth/Innovation: Planned and executed partner shopping days for 300 roasting plant partners; created innovative order and delivery system on plant site; increased store sales by 20% during 2-week partner shopping window. ▪ New Stores/Revenue/Project Management: Opened 14 new Starbucks stores; planned and collaborated with store development, operations, and supply chain teams; recruited, hired, and trained new team members for each location; expanded retail presence in Central Pennsylvania market; increased portfolio revenue by $18 million. ▪ Customer Satisfaction/Experience: Empowered store teams to make decisions based on positive customer experience; coached strategies, including “How to Get to Yes”; increased Customer Satisfaction score by 5 points within 6 months. ▪ Leadership/Turnover Reduction: Implemented quarterly ‘Coffee with Karen’ sessions in each store; discussed topics chosen by partners; reduced partner turnover rate from 45% to 39% in one year, lowest rate in market.

▪ Customer First Strategy: Established customer service strategy through training and development, positioning customer first in every decision; built loyal customer base; increased sales performance by 4%. ▪ Growth Plan Development/Revenue Growth: Developed plan with outside sales representative; increased sales calls and follow-up connections; established 4 new business customers with sales of $35k and overall growth of 5% YOY. ▪ Accountability/Performance Management: Reset team expectations by implementing employee time and attendance, customer service, and overall performance policies/metrics; enforced accountability, resulting in low staff turnover and improving team performance. ▪ Training and Development/Collaboration: Engaged Branch Manager peers, supporting new team member training; established team of fully trained staff performing at/above expectations; met business needs.

▪ Daily Goals/Revenue Generation: Improved customer engagement and increased sales through store team daily demo goals; elevated sales volume by 8% and average ticket by 18%. ▪ Training and Development/Building Shared Vision: Supported market by personally training 4 new district managers; created market alignment and built peer relationships. ▪ Leadership/Teamwork: Distributed workload among store managers with specific accountabilities, including operations, inventory management, and training; successfully opened 2 new stores and elevated teamwork; met deadlines and fostered unity. ▪ Manager Skill Development: Created stretch assignments, challenging assistant managers to develop leadership skills; promoted 6 Assistant Managers to Store Managers.

▪ New Store Opening/Teamwork: Appointed and trained New Store Opening Team, detailing specific outcomes and coordination for planning and execution process; opened 12 new stores in market, increasing growth and expansion. ▪ Grand Pre-Opening Event Planning: Planned and hosted grand pre-opening events, inviting friends, family, and community to store preview; resulted in strong community connection. ▪ Inventory Management/Revenue Growth: Improved inventory levels by communicating with production teams on hand units and projected opportunities; generated $20 million in sales in 7 stores and increased volume by 18%. ▪ Leadership/Manager Mentorship: Facilitated cross-team learning by sharing problems/solutions; promoted 5 assistant managers to store manager roles within 5 years.