• Programme managed a number of Data Analytics projects across all Global Lines of Business and Global Functions, spanning 5 continents within the Anti-Bribery and Corruption (AB&C) Portfolio. • Projects included implementing; Data Analytics Pilot, Data Analytics Tactical Solution, Data Analytics Strategic Solution and the creation of an Investigation Team/Service Centre within the Global Service Centre (GSC) based in India • Leading a team of project managers and business analysts to deliver complex projects to deadline and cost, escalating risks and issues through to resolution to ensure programme objectives were met • Deliver communications to Senior Global and Regional Stakeholders via Project Working Groups and Steering Committees. Working with stakeholders to deliver viable and robust Data Analytics to allow the business to monitor and manage their AB&C risks against the Global HSBC Policy • Create various project and programme related documentation i.e. Business Case/Investment Summary, Impact Assessments, Benefits Trackers, Plans etc. to ensure all aspects of the projects/programme are articulated accurately and approved by stakeholders and Sponsor • Managed programme resources, budget and scope and ensure benefit realisation• Leading the programme from Initiation through to Execution.

• Project managed a number of financial crime risk projects to align to a Global Standard, working with Global and Regional Project Teams to successfully implement and embed changes within Retail Banking and Wealth Management (RBWM) Bermuda. • Create and own robust project plans, implementing several projects concurrently, all at various stages of the project life cycle. Escalating risks and issues and providing regular updates to Country, Regional and Global stakeholders. • Projects include coordination of USA Monitor requests ahead of and throughout the Monitor visit relating to the Deferred Prosecution Agreement; FTE migration to the Global Service Centre (GSC) for the Client Selection and Exit Management (CSEM) function; implementing, embedding and evidencing global standards for CSEM; Customer Due Diligence (CDD) and Financial Crime Risk Assurance (FCRA) to satisfy Monitor findings; Implementing a new business tool for Requests For Information (RFI’s) between FCC and the business • Functionally lead the CSEM Team in Bermuda and Hyderabad, implementing governance and change into the work-stream such as creating and updating of Desktop Instruction Manuals (DIMs), process engineering and training all teams involved, reporting MI and Key Performance Indicators etc. Managed case backlogs; calculating the rate per hour, created a burn down plan and monitored progress against plan • Coaching and developing the CSEM Secretariat through quality assuring work standards, issuing feedback when necessary, reviewing packs and minutes before circulation and holding regular development one to ones • Working for a smaller jurisdiction, I found myself multi hatting, often taking on the role of Business Analyst, SME and Lead Test Analyst in addition to Project Manager to continue the fight against Financial Crime.

• Project manage complex Financial Crime Compliance (FCC) IT solutions into 23 countries across various lines of business, within the EU region; successfully ensuring Global Standards and in-country legislation is adhered to • Creating and owning planning activities, setting up project governance and reporting progress against plan• Ensuring projects are delivered to agreed budget, scope and deadlines to align to Monitor commitments relating to the Deferred Prosecution Agreement (DPA)• Utilising project management methodology and the business transformation framework to ensure project outputs are embedded and benefits are realised• Anticipating, escalating and resolving risks and issues pertinent to the delivery of the project• Facilitate and lead meetings, engaging Senior Stakeholders to gain buy in to actively pull the change• Projects included implementation of a Global Sanctions Policy and an Anti-Money Laundering monitoring tool into the EU region

• Lead role mapping activities for a number of Global projects concurrently within a large network of stakeholders. These include change professionals, SAP Subject Matter Experts and other programme teams such as Security & Authorisation, Training and Quality, Risk & Compliance• Engage Senior Programme and Business Managers; creating role mapping plans that support the overall project plan and raising accurate issue and risk escalations• Deliver role mapping training and facilitate various knowledge transfer workshops• Develop high quality documentation such as training material, presentations, Standard Operating Procedures, and Role Mapping Plans• Support User Acceptance Testing and Early Life Support processes through issue diagnostic and resolution activities• Present complex concepts and processes to a range of stakeholder groups• Manage and quality check provisioning data on mass utilising a bespoke role mapping database and MS Excel, ensuring all data is analysed and any exception criteria is raised for justification• Create Job and Responsibility Set Master Data to accurately reflect new role build criteria • Point of referral for all Role Mapping queries• Strategic in ensuring a smooth transition into BAU User Provisioning.

• Manage and lead a variety of multiple Run the Bank and Change the Bank initiatives concurrently, across brand and across various digital channels• Work closely with third parties, stakeholders and change raisers, IT, Marketing, IT Securities etc. to ensure all changes are implemented to meet deadlines and requirements while ensuring all risks are identified and mitigated • Working closely with the Digital Marketing Department sharing best practice, ensuring HSBC UK Personal Internet Banking (PIB) and Public Website (PWS) improvements are aligned and prevent duplication of effort • Leading a ‘Quick Wins’ team of Analysts, User Experience Designers, Developers and User Acceptance Testers, we successfully increased PIB customer satisfaction by 6% over 9 months. This was achieved by promoting superior service through a regular programme of continuous improvement; monitoring success through MI and customer feedback• As Scrum Master (facilitator for a product development team) working on an agile project, initially self-taught in this new to bank methodology, I have worked collectively as a team to streamline our change process, adopting test and learn practices within the company framework• Effectively lead change through the established waterfall project management model to deliver rapid changes.

• Create and deliver engaging email and SMS marketing campaigns, contributing to generating 45% of the business income whilst adhering to Run the Bank governance structures• Protect the brand by obtaining all areas of Marketing, Product, Legal, Data Protection, Compliance and Advertising Control sign off prior to campaign broadcast• Work closely and build strong working relationships with agencies and third parties to ensure work/services provided are as per requirements and to timescales • Amend email html provided by agencies to ensure the code is fit for purpose, fixing any defects raised during User Acceptance Testing (UAT)• Create and deliver channel efficiencies and development with sustainable cost saves• Tracking and monitoring campaign performance, undertaking test and learn strategies to identify and adopt best practice • Planning and reshaping campaign activity to achieve overall business sales plans and securing agency, Customer Information Management (CIM), development and UAT resource

• Lead first direct, HSBC and third party projects through the testing phase of the project life cycle• Organise resource, provide project testing estimates, plan and coordinate website BAU activity for both first direct and HSBC• Manage, coach, train and develop a team of eight Test Analysts • Analyse documentation/information, often technical and on mass to extract key points, raise queries and challenge processes where necessary• Write test strategy documentation and review test scripts and condition lists created by Test Analysts, providing input/feedback to ensure high test standards were delivered.