Karen B. Email & Phone Number

Texas, United States

Multiple

• Result-driven Altera/Allscripts Expert Clinical Business Analyst with extensive experience in Managed Services (MS) and a proven track record of enhancing healthcare operations. Active role on global optimization | enablement team leading to success between client and global teams.• L2 certified Allscripts specialist adept at managing client relationships, coordinating with Global Managed Services, Product Support, and providing top-notch application support across multiple modules. • Skilled in troubleshooting complex issues, offering high-level configuration solutions, and actively participating in Agile/SCRUM sessions. • Expert configuration analyst across multiple Altera | Allscripts modules (SCM, Orders, C-CDA, Follow My Health, Workflow Management, FHIR R4, Patient Education, Security, User CP, ED Facility Boards, Patient List as well as configuration within dictionaries. • Adept at leading onsite teams, overseeing critical ticket escalations, and streamlining processes to improve efficiency and client satisfaction. • Acted as a key liaison between clients and Altera | Allscripts, facilitating successful implementations and operational excellence.• Provided design guidance and support for changes, request, and enhancements in client environments. • Coordinated working sessions between client and support for quick issue resolution.• Implemented Interface Escalation and Routing workbook to enhance ease of interface support.• Onsite Lead overseeing 2 onsite roles and budget forecasting.• Presented monthly Operation Reviews.• Successful implementation and configuration of C-CDA and FHIR R4 in 22.1 PR 17.• Leading client decisions and/or configuration of SNOMEDCT, LOINC for Consolidated Clinical Document Architecture (C-CDA), Department of State Health Services (DSHS), Fast Healthcare Interoperability (FHIR R4). Success across multiple clients related to global managed services enablement project.

Arlington, Tx

• Corporate employee assigned to local Texas Health Presbyterian Hospital, providing critical application support for EPIC EHR, CSPI, ADT, and Vocera Voice devices.• Managed successful implementation of Vocera Voice devices and held administrator role for configuration of Vocera Voice, VMP, Web console, and Staff Assignment systems.• Trained Physicians, Anesthesiologists, Radiologists, and mid-level staff on EPIC (branded version), ensuring smooth adoption and proficiency.• Contributed to EPIC EHR integration with Alaris pumps, enhancing patient care and safety.• Proven track record in project management, including WS-1 VDI platform implementation and V-19 upgrade.• Provided valuable metrics and statistical reports for Clinical Directors' Reliability Care Blueprint.• Daily at elbow support for physicians and staff at Texas Health Presbyterian Hospital.

United States

• Transitioned with companies from Xerox to Conduent and was chosen as Integration Ambassador for company transition from Conduent to ATOS.• Provided Clinical Documentation and Form Builder configuration workshop training for Allscripts Clinical Documentation team at Wigan, UK and Allscripts main office in Manchester, United Kingdom. • Senior Clinical Documentation Implementation Consultant III - Allscripts SCM Allscripts Patient Flow (2015-2017) Worked with various healthcare systems and hospital facilities across the United States, including Alta Southern Hospital (Culver City, CA), St Vincent Health (Indianapolis, IN), St. Luke's Hospital (Maumee, OH), Hoag Hospital (Newport Beach and Irvine, CA), and more.• Presented Allscripts application 16.3 Clinical Documentation for new features for 16.3 upgrades and to multiple facilities.• Provided training, go-live support, and at-the-elbow assistance for Patient Flow application implementations at various sites.• Conducted Super User training, integrated testing, and performed configuration for Patient Flow application.• Collaborated, configured, and gave at elbow support on Allscripts Care Management application projects for Hospital Sister Health System (Springfield, IL) and St. Louis Children's Hospital (St. Louis, MO).• Assisted with ICD-10 readiness and physician documentation improvements at Miami Children’s Hospital (Miami, FL).• Managed project coordination, training, and configuration for Clinical Documentation, and Respiratory Therapy department documentation deliverables at Faxton | St Luke’s Hospital (Utica, NY).• Managed project coordination, training, and configuration for implementation of Consolidated Clinical Document Architecture (C-CDA) to successful attestation. • Managed projects and configured for Patient Education Log and Consolidated Clinical Documentation Architecture (C-CDA) implementation.• Received Xerox STAR award in 2015 & 2016.

Dallas, Tx

• Managed successful implementation of Continuity of Care/Health Information Exchange (CCD/HIE) to production, meeting Meaningful Use I (MUI) requirements with active participation in ARRA meetings.• Collaborated with multiple teams and entities, orchestrating an enterprise-wide plan for CCD/HIE completion.• Coordinated 10-15 departments, conducted weekly meetings, and tracked project progress to ensure smooth CCD | HIE configuration.• Developed PowerPoint presentations and training materials, providing clinical informatics and end users with valuable insights on CCD/HIE.• Managed an enterprise optimization project for Respiratory Therapy documentation in 4 large healthcare facilities, streamlining workflows and design.• Provided go-live support and troubleshooting during multiple Allscripts implementations and upgrades, including Eclipsys 5.0 FP-1, Eclipsys 5.5 SP1, and Eclipsys 5.5 FP1.• Accomplished various configuration tasks as a team member on a large Clinical Documentation team with duties, including configuration, testing, on- call support for 13 facilities and coordinating software releases for 13 healthcare facilities.

Dallas/Fort Worth Area

• Actively involved as a pre-operative and post-anesthesia care nurse, providing valuable patient care and support.• Played a key role in facilitating the smooth operation of a newly opened ambulatory surgery center, overseeing inventory, crash cart revisions, and supply management.• Successfully negotiated ambulance contracts through productive meetings with ambulance services.• Efficiently managed the linen service to ensure a continuous supply of clean linens for patient care.• Developed and implemented streamlined patient transfer and Against Medical Advice (AMA) processes and documentation, reducing transfer time for patients requiring higher levels of care.

Dallas/Fort Worth Area

• Managed successful setup and conversion of ambulatory surgery center to short-stay hospital, managing Pre-Admit, Pre-Op, PACU, and Endoscopy Units.• Coordinated with key stakeholders to ensure efficient patient workflow and smooth operations.• Managed medical staffing, agency contracts, and regulatory compliance for patient care and safety.• Oversaw ordering, budgeting, and inventory for critical supplies.• Implemented safety/fire protocols, infection control, and quality assurance programs.• Ensured accurate patient documentation for billing and regulatory requirements.• Collaborated on design proposals for hospital conversion, optimizing space and resources.• Actively participated in regulatory committees and maintained high-quality standards of care.• Oversaw Pharmacy/Pharmacist and Lab to meet regulatory standards.

Registered Nursing/Registered Nurse

Nursing-Licensed Vocational Nurse