We operate a holistic and pragmatic approach to risk management to minimise the likelihood of things going wrong and help reduce the chances of claims happening in the first place! Whilst we work with professional services firms to put the protection they need in place; we very much see risk protection as the third line in defence. We work with you to ensure happy healthy relationships with your clients, turning high risk unprofitable clients into low-risk profitable ones. To find out how we can help you in your business contact us at hello@kareneckstein.co.uk or on 07973627039Having over 30 years’ experience defending claims against accountants, solicitors and other professionals, I’ve seen what the root causes of claims are. I have learned that the majority of claims are caused, not by getting the difficult technical issues wrong, but by getting the basics wrong. The basics include mismanaging deadlines, filing, emails, engagement letters, liability caps, and the like.In my earlier roles, I became increasingly interested and focused on preventing claims arising as a result of those basic issue failures and devised systems and processes to help professionals in that respect and increasingly lectured on the subject.In 2020, I decided to walk away from professional negligence defence work, in order to focus solely on the prevention of claims against professionals and set up the risk management business that is Karen Eckstein Ltd.In 2023 the team grew with the addition of experienced solicitor Polly Coram (with whom I originally worked over a decade previously and who I have mentored ever since).The focus of the business is pragmatic, practical and realistic in nature, recognising that, if systems and processes are not easy to apply, they will not be followed, giving rise to greater risk to the business.To find out how we can help you in your business contact us at hello@kareneckstein.co.uk or on 07973627039.