Karen F. Email and Phone Number

● Provide leadership and oversight for Information Technology organization in a fast-paced, 250+ person, high-performance culture.● Forge relationships based on trust, accountability, and transparency. ● Guide company’s business direction as a member of the Senior Management team.● Manage annual budget and provide 5-year projections to ensure alignment with strategic goals and objectives, and control costs.● Oversaw third-party application development process for SharePoint Online integration with decentralized applications including iCims. ● Continually improve service delivery to increase efficiency by reducing manual processes and redundant data-entry points.● Leverage skills, abilities, and expertise of staff to build proactive, service-oriented culture consistent with ISO 20000 service model and consistently achieved above 98% annual customer-satisfaction survey.● Spearheaded successful high-profile, company-wide projects including modernization of legacy infrastructure and cloud migration.● Developed and instituted formal IT processes, policies, procedures for Quality Service Management System to attain and maintain ISO 20000 certification determined by annual audits.● Identified key performance management metrics to monitor IT service delivery for a customer-focused organization.● Instituted strong Information Security Management System, responsive to risks across all aspects of technology including procurement of new technology and SDLC.● Implemented security policy and procedures consistent with NIST 800-171 standard to ensure the confidentiality, integrity, and availability of information at rest and in transit.● Designed business continuity and disaster recovery plan to meet critical-system recovery time objective.